IT Support Specialist — Remote & On‑Site Tech

SLSCO; Galveston (TX); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

SLSCO LTD is seeking an IT Specialist to deliver responsive technical support for employees and maintain reliable, secure computer systems across the organization. The role includes installing, configuring, monitoring, and troubleshooting hardware, software, and networks while communicating clearly with users throughout each resolution.

The ideal candidate has 2+ years in IT support or help desk, strong customer-service skills, and a solid understanding of Windows, Microsoft 365, and basic

Formación

• Associate or Bachelor's degree in information technology or related field, or equivalent hands-on experience.
• 2+ years in an IT support or help desk role.
• Demonstrated customer-service skills, including clear communication, active listening, patience, and effective follow-through.
• Established understanding of PC hardware configuration, Microsoft Windows desktop and server operating systems, Microsoft 365, and fundamental networking concepts.

Responsabilidades

• Provide daily support for computer network users.
• Oversee the daily performance of computer systems.
• Respond to Help Desk calls and emails concerning computer network and communication systems, including after-hours requests for urgent issues.
• Provide accessible, responsive, and professional assistance when staff encounter technical issues or have questions.
• Resolve technical issues promptly, prioritize requests according to urgency and business impact, and provide end users with timely status updates through resolution.
• Maintain accurate records of IT issues, including current status, troubleshooting performed, remedial actions taken, and final resolution.
• Maintain current updates and patches across server and desktop environments.
• Troubleshoot and configure company hardware and software, including mobile devices.
• Coordinate the ordering of IT equipment.
• Perform regular maintenance on existing hardware and computer systems, identify equipment needs, and coordinate the timely ordering of approved replacements or additions.
• Set up and configure equipment for employee use, including computers, printers, and other peripherals.
• Prepare, configure, and install IT equipment for new hires, ensuring it is ready for use by the employee's start date.
• Train users in the proper use of hardware and software.
• Coordinate repairs of hardware or software with vendors.
• Replace malfunctioning and damaged hardware and ensure secure disposal of old equipment.
• Set up user accounts, email services, and assist with password-related issues.
• Maintain an accurate IT asset inventory and recommend equipment improvements, replacements, and upgrades.
• Assist with planning, testing, communicating, and deploying new applications and operating systems.
• Other duties as assigned.

Conocimientos

Customer service

Communication

Troubleshooting

Windows OS

Microsoft 365

Networking concepts

Educación

Associate or Bachelor's degree in IT or related field

Herramientas

Microsoft Windows

Microsoft 365

Descripción del empleo

SLSCO LTD is seeking an IT Specialist to deliver responsive technical support for employees and maintain reliable, secure computer systems across the organization. The role includes installing, configuring, monitoring, and troubleshooting hardware, software, and networks while communicating clearly with users throughout each resolution.

The ideal candidate has 2+ years in IT support or help desk, strong customer-service skills, and a solid understanding of Windows, Microsoft 365, and basic