IT Support Specialist - Helpdesk & Security (Tier 1)

Lozier Corporation; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus potential

Paid time off

Benefits package

401(k) match

Employee assistance program

Educational assistance

Career development programs

Casual dress

Onsite schedule

Job summary

Lozier Corporation is seeking an IT Support Specialist to assist end-users with tier 1 resolutions and basic system installations across on-site and remote locations. The role includes regular on-call duties and contributing to knowledge bases and asset management.

The ideal candidate has an associate or bachelor degree in CS/IT, or 2+ years of troubleshooting experience with CompTIA Tech+ considered in lieu of a degree. CompTIA Tech+ certification within six months is encouraged.

Qualifications

• Associate or bachelor degree in CS/IT preferred.
• No degree? 2+ years of computer troubleshooting experience required; CompTIA Tech+ may substitute for degree.

Responsibilities

• Resolve tier 1 IT issues for on-site and remote users.
• Install basic system software and configure devices.
• Maintain system security and apply patch updates.
• Document work instructions and asset records for inventory.
• Provide weekend and holiday remote coverage of the service desk.
• Collaborate with teams to improve service delivery.

Skills

CompTIA Tech+ Certification

Multitasking & prioritization

Customer service

Strong communication

Problem solving

Time management

Technical aptitude

Education

Associate degree in CS/IT

Bachelor degree in CS/IT

Tools

Jira

Confluence

Microsoft 365

Job description

Lozier Corporation is seeking an IT Support Specialist to assist end-users with tier 1 resolutions and basic system installations across on-site and remote locations. The role includes regular on-call duties and contributing to knowledge bases and asset management.

The ideal candidate has an associate or bachelor degree in CS/IT, or 2+ years of troubleshooting experience with CompTIA Tech+ considered in lieu of a degree. CompTIA Tech+ certification within six months is encouraged.