IT Support Specialist – Remote & Onsite Tech Help

SLSCO; Houston (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

SLSCO LTD is seeking an IT Specialist to provide responsive technical support to employees and maintain reliable, secure IT operations across the company and its divisions, including remote and field staff.

The role collaborates with the parent IT team and external vendors, prioritizes service requests, communicates clearly with users, and may require after-hours availability for urgent issues.

Qualifications

• Associate or bachelor’s degree in information technology or related field, or equivalent hands-on experience.
• 2+ years in an IT support or help desk role.
• Demonstrated customer-service skills, including clear communication, active listening, patience, and effective follow-through.
• Understanding of PC hardware configuration, Windows desktops and servers, Microsoft 365, and basic networking concepts.

Responsibilities

• Provide daily support for computer network users.
• Oversee the daily performance of computer systems.
• Respond to Help Desk calls and emails concerning computer network and communication systems, including after-hours requests for urgent issues.
• Provide accessible, responsive, and professional assistance when staff encounter technical issues or have questions.
• Resolve technical issues promptly, prioritize requests according to urgency and business impact, and provide end users with timely status updates through resolution.
• Maintain accurate records of IT issues, including current status, troubleshooting performed, remedial actions taken, and final resolution.
• Maintain current updates and patches across server and desktop environments.
• Troubleshoot and configure company hardware and software, including mobile devices.
• Coordinate the ordering of IT equipment.
• Perform regular maintenance on existing hardware and computer systems, identify equipment needs, and coordinate the timely ordering of approved replacements or additions.
• Set up and configure equipment for employee use, including computers, printers, and other peripherals.
• Prepare, configure, and install IT equipment for new hires, ensuring it is ready for use by the employee's start date.
• Train users in the proper use of hardware and software.
• Coordinate repairs of hardware or software with vendors.
• Replace malfunctioning and damaged hardware and ensure secure disposal of old equipment.
• Set up user accounts, email services, and assist with password-related issues.
• Maintain an accurate IT asset inventory and recommend equipment improvements, replacements, and upgrades.
• Assist with planning, testing, communicating, and deploying new applications and operating systems.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

Associate or Bachelor’s degree in Information Technology or related field

Job description

SLSCO LTD is seeking an IT Specialist to provide responsive technical support to employees and maintain reliable, secure IT operations across the company and its divisions, including remote and field staff.

The role collaborates with the parent IT team and external vendors, prioritizes service requests, communicates clearly with users, and may require after-hours availability for urgent issues.