Systems Administrator I — Help Desk & On-Call IT Support

Locknet Managed IT; La Crosse (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, and life ins.

Paid time off & holidays

Parental leave

Job summary

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable and secure IT operations. This early-career role emphasizes problem-solving, helping others, and building foundational skills in a fast-paced client-focused environment.

You’ll be on the front lines of IT support, responding to requests, troubleshooting issues, and delivering solutions using modern diagnostic and remote management tools.

Qualifications

• College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experience.
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers.
• Working knowledge of diagnostic and help desk tools.
• Strong documentation, organizational, and time management skills.
• Highly motivated, detail-oriented, and eager to learn.
• Ability to prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing systems.
• Build rapport with users, gather problem details, and deliver friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenance.
• Escalate issues as needed while maintaining clear documentation through resolution.
• Test and verify fixes to ensure issues are fully resolved.
• Complete post-resolution follow-ups to ensure user satisfaction.
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs.

Skills

Microsoft Windows

Office Suite

Help desk tools

Education

College diploma/Associate degree in IT

Tools

Diagnostic tools

Remote management tools

Ticketing systems

Job description

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable and secure IT operations. This early-career role emphasizes problem-solving, helping others, and building foundational skills in a fast-paced client-focused environment.

You’ll be on the front lines of IT support, responding to requests, troubleshooting issues, and delivering solutions using modern diagnostic and remote management tools.