IT Support Specialist - Multi-Location Helpdesk

GAL Manufacturing; Sacramento (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance/H

401K with company match

PTO

Tuition Reimbursement

EAP

Job summary

Elevator Controls Corporation in Sacramento, CA is seeking an IT Support Specialist to support North American locations with Level 1–3 helpdesk services. You will manage workstations, laptops, mobile devices, printers, and VoIP systems while maintaining AD and security standards.

The role emphasizes customer service, multitasking, and SLA adherence, with opportunities to develop deployment images, software updates, and end-user training. A degree in IT and 3–5 years of experience are preferred.

Qualifications

• Associate degree in IT/CS or related field.
• 3–5 years of IT support, help desk, or technical support experience.
• Proficiency with Windows operating systems and Microsoft 365 applications.
• Working knowledge of Active Directory & Windows Server environments.
• Experience with Microsoft RDS/Terminal Services.
• Knowledge of imaging, software deployment, and workstation configuration.
• Networking basics (DHCP/DNS).
• Experience with VoIP systems and telephony.
• Endpoint security tools and antivirus management.
• Ability to manage multiple requests and meet SLAs.
• Database skills in PHP and SQL.

Responsibilities

• Respond to and resolve technical support requests per SLAs.
• Provide Level 1–3 support across North American locations.
• Troubleshoot hardware, software, OS, printers, phones, and network issues.
• Install, configure, and maintain desktops, laptops, mobiles, printers, and peripherals.
• Manage onboarding and offboarding, including accounts and equipment.
• Create and deploy workstation images using approved tools.
• Maintain Active Directory accounts and permissions.
• Ensure workstations are updated with OS, patches, and antivirus.
• Administer print servers and queues.
• Maintain inventory records of devices and assets.
• Document and track support requests in the ticketing system.
• Communicate status and resolutions to users.
• Escalate issues when needed.
• Support VoIP and telecom systems.
• Contribute to IT process improvements.

Skills

Customer service

Troubleshooting

Analytical skills

Multitasking

Communication

Education

Associate degree in IT/CS

Tools

Active Directory

Windows Server

RDS / Terminal Services

Imaging & deployment tools

DHCP/DNS networking

VoIP systems

Endpoint security / antivirus

Print server management

Help desk ticketing system

SQL database skills

Job description

Elevator Controls Corporation in Sacramento, CA is seeking an IT Support Specialist to support North American locations with Level 1–3 helpdesk services. You will manage workstations, laptops, mobile devices, printers, and VoIP systems while maintaining AD and security standards.

The role emphasizes customer service, multitasking, and SLA adherence, with opportunities to develop deployment images, software updates, and end-user training. A degree in IT and 3–5 years of experience are preferred.