1st-Line IT Support & Desktop Technician

Ebara Technologies Incorporated; Sacramento (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Ebara Technologies Incorporated is seeking a 1st level IT support specialist in Sacramento, CA. The role focuses on hardware, software, and operating system support for PC computing products, with a strong emphasis on customer service and adherence to service levels.

The ideal candidate will install and configure OS on laptops/desktops, resolve desktop problems, manage imaging and assets, and assist with basic server tasks and security. Collaboration with vendors and cross-training are expected.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 4–6 years of work experience, preferably in IT.
• Strong customer relations and communication skills.

Responsibilities

• Provide 1st level hardware, software, and OS support for PCs.
• Install, configure, and image operating systems on laptops/desktops.
• Respond to help desk tickets and escalate when needed.
• Set up printers and manage IT assets and inventory.
• Perform basic server administration and backups.
• Assist with network security, access control, and spam/vulnerability tasks.
• Coordinate with vendors for remote support and issue resolution.
• Ensure safety and compliance with company policies.

Skills

MS Office

Excel

Word

Outlook

PowerPoint

Customer relations

Teamwork

Communication

Organization

Written communication

Education

Bachelor's degree in Computer Science or related field

Job description

Ebara Technologies Incorporated is seeking a 1st level IT support specialist in Sacramento, CA. The role focuses on hardware, software, and operating system support for PC computing products, with a strong emphasis on customer service and adherence to service levels.

The ideal candidate will install and configure OS on laptops/desktops, resolve desktop problems, manage imaging and assets, and assist with basic server tasks and security. Collaboration with vendors and cross-training are expected.