IT Support Specialist

Gal Manufacturing, a Vantage Elevation Company; Sacramento (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401K Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

Gal Manufacturing, a Vantage Elevation Company, is seeking an IT Support Specialist to join Elevator Controls in Sacramento, CA. The role will support all North American locations, handling workstations, phones, printers, and other peripherals with a focus on customer service and documentation.

The ideal candidate holds a Associate degree in IT or CS and 3–5 years in IT support, with strong Windows, AD, RDS, imaging, and networking skills.

Qualifications

• Associate degree in IT, CS, or related field.
• 3–5 years IT support or help desk experience.
• Proficiency with Windows OS and Microsoft 365.
• Experience with Active Directory and Windows Server.
• Knowledge of RDS/Terminal Services.
• Imaging, deployment, and workstation config.
• Networking basics: DHCP/DNS.
• VoIP systems experience.
• Endpoint security and antivirus management.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple requests and SLAs.
• PHP and SQL database skills.

Responsibilities

• Respond to and resolve support requests per SLAs.
• Provide L1–L3 IT support across North America locations.
• Troubleshoot hardware, software, OS, printers, phones, and network issues.
• Install, configure, and maintain desktops, laptops, mobiles, and peripherals.
• Onboard new users; procure equipment and set up accounts.
• Offboard users; recover equipment and transition data.
• Create/deploy workstation images with approved tools.
• Maintain Active Directory accounts/permissions.
• Keep devices updated with OS patches and security.
• Administer print servers and queues.
• Maintain inventory records for devices/assets.
• Document, track, and update tickets in the help desk system.
• Communicate status/resolution to users.
• Escalate unresolved issues as needed.
• Support VoIP/telecom systems.
• Contribute to IT process documentation and improvement.

Skills

IT support

Help desk

Customer service

Networking basics

VoIP knowledge

PHP & SQL

Time management

Communication skills

Education

Associate degree in IT/CS

Tools

Active Directory

Windows Server

RDS/Terminal Services

Imaging & deployment

VPN

Job description

Job Details: Job Location: Elevator Controls Corporation - Sacramento, CA 95826, Job Category: Indirect Labor - IDL, IT Support Specialist

Regular, Full Time

Elevator Controls – Sacramento, CA

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented IT Support Specialist to join Elevator Controls Team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Elevator Controls is looking to fill the position of IT Support Specialist, who will be an integral part of the team responsible supporting all locations throughout North America. Detail-oriented, pragmatic, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position. The individual in this role will utilize the helpdesk platform to track and manage support requests from end users. The candidate will be responsible for managing workstations, laptops, phones, printers and other peripherals.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience in an IT support, help desk, or technical support environment.
• Proficiency supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Working knowledge of Active Directory and Windows Server environments.
• Experience with Microsoft Remote Desktop Services (RDS) and Terminal Services.
• Knowledge of desktop imaging, software deployment, and workstation configuration.
• Understanding of networking fundamentals, including DHCP and DNS.
• Experience supporting Voice over IP (VoIP) telephone systems.
• Knowledge of endpoint security tools, antivirus management, and cybersecurity best practices.
• Ability to manage and prioritize multiple support requests while meeting service level agreements (SLAs).
• A comprehensive database skill set in PHP and SQL.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, organizational, and multitasking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Duties and Responsibilities

• Respond to and resolve technical support requests in accordance with established service level agreements (SLAs).
• Provide Level 1, 2, and 3 technical support to users across multiple North American locations.
• Troubleshoot hardware, software, operating systems, printers, telephones, tablets, and network connectivity issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, printers, monitors, and related peripherals.
• Manage user onboarding activities, including equipment procurement, workstation deployment, account creation, email setup, and end-user training.
• Coordinate employee offboarding activities, including account deactivation, equipment recovery, and data transition processes.
• Create and deploy workstation images using approved deployment tools.
• Maintain Active Directory accounts, permissions, and related system administration functions.
• Ensure workstations and laptops remain current with operating system updates, security patches, antivirus protection, and firewall requirements.
• Administer print servers and manage print queues.
• Maintain accurate inventory records for end-user devices and technology assets.
• Document, track, and update support requests within the help desk ticketing system.
• Communicate support status and resolution updates to users in a timely and professional manner.
• Escalate unresolved technical issues to appropriate resources when necessary.
• Support and administer VoIP and other telecommunications systems.
• Contribute to the development, documentation, and continuous improvement of IT processes and procedures.

Benefits of Working with Us

Salary range for this position is $75,000 - $90,000 annually

• Medical/Dental/Vision/Life Insurance/HSA
• 401K (Company Match/Non-Elective)
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• …and more!

Position Details

• Full time, non-exempt position
• Monday-Friday, day shifts, generally 8:00am – 4:30pm
• Based in Sacramento, CA

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.