Desktop Support Engineer

Insight Global; Sacramento (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Insight Global is seeking a Hardware Field Technician for a 3-month contract onsite at Sacramento International Airport. The role requires extensive travel (80%), with day trips and occasional overnight stays, and frequent interaction with frontline employees and customers.

You will install, maintain, and troubleshoot a range of hardware, software, and peripherals, supporting IT infrastructure across airport locations and CS&S centers.

Qualifications

• 3–5 years of hardware field technician experience.
• Knowledge of cabling infrastructure and topologies.
• Low voltage cabling knowledge is required.
• Ability to troubleshoot Windows operating systems.
• Ability to work with Active Directory and move workstation objects.
• Proficient with Microsoft Office Suite, ServiceNow, and SCCM.
• Basic network troubleshooting skills and routing concepts.
• Demonstrated problem solving and strong customer service.
• Must have a valid drivers license.

Responsibilities

• Install, move, add, and change desktop and mobile devices and related equipment at airports and offices.
• Provide IMAC support for IT infrastructure across office environments and airport locations.
• Perform preventative maintenance on operational equipment.
• Configure and troubleshoot hardware with minimal direction.
• Provide bench repair, maintenance, and configuration of IT devices.
• Deliver exceptional customer service to internal customers.
• Handle packaging, documentation, shipment, and receipt of equipment as needed.
• Create status reports for leadership on field installations.
• May perform other duties as directed by leadership.

Skills

Hardware Field Technician

Cabling infrastructure

Low Voltage cabling

Windows OS troubleshooting

Active Directory

SCCM

Microsoft Office Suite

ServiceNow

Network troubleshooting

Customer service

Valid driver's license

Tools

ServiceNow

SCCM

Microsoft Office Suite

Job description

Duration: 3 month contract with the potential for extensions

Location: Onsite in Sacramento, CA at the Sacramento International Airport

Travel: Must be willing to travel 80% of the time (mostly day trips, possibility for the occasional overnight)

Work Authorization: Must be able to work independently on W2 without sponsorship now or at any point in the future.

Job Description:

Install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees and will also be visible to customers.

Responsibilities

• Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
• Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
• Perform preventative maintenance on operational equipment
• Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
• Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
• Provide exceptional Customer Service to our Internal Customers
• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
• Create status reports for Leadership on Field installations
• May perform other job duties as directed by Employee's Leaders

Required Skills and Experience

• 3-5 Years of experience with Hardware Field Technician experience
• Knowledge of cabling infrastructure and its topologies
• Knowledge of Low Voltage cabling required
• Ability to troubleshoot and maneuver within Windows’ operating systems
• Ability to maneuver within Active Directory; moving work station object
• Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
• Knowledge in basic Network Troubleshooting
• Skilled in assigning applications and knowing where particular applications are coming from in SCCM
• Ability to demonstrate success with problem-solving abilities
• Skilled in strong Customer Service
• Valid drivers license

Nice to Have Skills and Experience

• ServiceNow experience
• Airport Experience as a Field Technician or Hardware Technician