IT Support Specialist (Level 1) – End-User & AV

Insight Global (United States); Sacramento (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Insight Global is seeking a Level 1 End User Support Specialist in Sacramento, California. This role involves providing technical support for end-users, managing ticket queues, troubleshooting tech issues, and setting up workstations. Candidates must have 2 years of tier 1 support experience and be proficient in Windows 11, Microsoft 365, and ticketing systems. The position requires strong customer service skills and technical certifications are a plus. Join a fast-paced environment supporting a large user base.

Qualifications

• 2 years of tier 1 tech support experience.
• Experience troubleshooting for 1000-3000 end-users.
• Excellent customer service experience.

Responsibilities

• Monitor incoming ticket queues and resolve issues or triage tickets.
• Answer support calls and document troubleshooting steps.
• Set up and maintain workstations in corporate office.

Skills

Technical troubleshooting

Customer service

Windows 11

Microsoft 365

Ticketing system

ITIL familiarity

Support workflows alignment

CompTIA A+

Microsoft Certifications

Tools

HCSS

Adobe Creative Cloud

Bluebeam

PlanGrid

Job description

Insight Global is seeking a Level 1 End User Support Specialist in Sacramento, California. This role involves providing technical support for end-users, managing ticket queues, troubleshooting tech issues, and setting up workstations. Candidates must have 2 years of tier 1 support experience and be proficient in Windows 11, Microsoft 365, and ticketing systems. The position requires strong customer service skills and technical certifications are a plus. Join a fast-paced environment supporting a large user base.