Elevator Systems Tech Support – Onsite, Mon–Fri, Benefits

Vantage Elevation, LLC

Sacramento (CA)

Hybrid

USD 54,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Health insurance

HSA

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Vantage Elevation, LLC in Sacramento, CA is seeking a Technical Support Agent for full-time on-site work. You will assist customers with EC control systems across delivery, installation, operation, and maintenance, resolving issues and providing clear guidance by phone or email, including travel to sites as needed.

Ideal candidates have an electronics background, 3–5 years in customer support related to elevator systems, and strong English communication.

Qualifications

AA or Technical Degree in Electronics (or equivalent work experience).
3-5 years of hands-on technical work in a customer support environment, preferably elevator systems.
Spanish speaking preferred.
Must have basic understanding of electrical principles.
Ability to read and interpret line diagrams and schematics.
Strong communication skills, verbal and written, including fluency in English.
Technical Support experience related to elevator systems a plus.
Good knowledge of elevator systems and control equipment and demonstrated expertise in troubleshooting a plus.
Initiative and self-reliance.

Responsibilities

Work directly with customers to provide services and assist in resolving technical problems with EC control systems in multiple areas.
Analyze and verify proper operation of elevator control options to meet customer needs and safety requirements.
Articulate necessary technical information to customers clearly over the phone or via email.
Document customer issues and steps taken to resolve them.
Monitor call queues and respond with urgency while ensuring process adherence.
Provide technical training and presentations as needed, in-house or at customer locations.
Escalate unresolved customer complaints to management for timely closure.
After-hours on-call availability may be required.
Periodic travel to customer sites may be required on short notice.
Provide technical/sales engineering support and training when needed.
Other job-related assignments as assigned.