IT Support Specialist — Keep Operations Running Smoothly

Gerken Companies; Napoleon (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) investment program with employer match

Paid Time Off (PTO)

Holiday pay

Employer-paid Employee Assistance Program

Job summary

A leading technology support provider is hiring an IT Support Specialist in Napoleon, Ohio. This full-time role involves providing hands-on support for hardware and software, troubleshooting network issues, and training users on company-standard tools. The ideal candidate will possess an associate degree in Computer Science and have experience with desktop support and troubleshooting, alongside strong communication skills. Benefits include health insurance, a 401(k) plan, and paid time off.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• Experience with desktop/system support and troubleshooting.
• Understanding of Windows Server, Active Directory, and Windows 11 deployment.

Responsibilities

• Provide support for desktop systems and software.
• Troubleshoot LAN, WAN, and other system issues.
• Monitor antivirus tools and remediate malware.

Skills

Desktop/system support

Troubleshooting

Interpersonal skills

Communication skills

Ability to multitask

Education

Associate degree in Computer Science or related field

Tools

Windows Server

Active Directory

Office 365

Exchange

Antivirus tools

VOIP

Job description

A leading technology support provider is hiring an IT Support Specialist in Napoleon, Ohio. This full-time role involves providing hands-on support for hardware and software, troubleshooting network issues, and training users on company-standard tools. The ideal candidate will possess an associate degree in Computer Science and have experience with desktop support and troubleshooting, alongside strong communication skills. Benefits include health insurance, a 401(k) plan, and paid time off.