Proactive IT Support Specialist for Internal Users

Pacific Manufacturing Ohio; Fairfield (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A manufacturing firm is seeking a proactive IT Specialist in Fairfield, Ohio, to provide technical assistance and support for internal users. The role involves troubleshooting hardware, software, and network issues, requiring excellent communication skills. Responsibilities include responding to support tickets, user training, and maintaining system performance logs. A candidate should have an Associate's degree in IT or a related field, along with 1-3 years of experience in IT support. Preferred qualifications include CompTIA certifications and familiarity with Active Directory.

Qualifications

• 1-3 years of experience in an IT support or help desk role.
• Proficiency with Microsoft Windows and basic troubleshooting of hardware devices.
• Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP).

Responsibilities

• Respond to support tickets, emails, and phone calls.
• Diagnose, document, and resolve technical issues.
• Assist in setting up computers and printers.

Skills

Microsoft Windows

Microsoft Office

Basic Android

Remote desktop tools

Networking fundamentals

Troubleshooting hardware

Help desk software

Education

Associate's degree in information technology

Bachelor’s degree in a related field

Job description

A manufacturing firm is seeking a proactive IT Specialist in Fairfield, Ohio, to provide technical assistance and support for internal users. The role involves troubleshooting hardware, software, and network issues, requiring excellent communication skills. Responsibilities include responding to support tickets, user training, and maintaining system performance logs. A candidate should have an Associate's degree in IT or a related field, along with 1-3 years of experience in IT support. Preferred qualifications include CompTIA certifications and familiarity with Active Directory.