IT Support Specialist

Riverside Recruiting; Gahanna (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Tuition Reimbursement

29 PTO days + paid holidays

HSA/medical, dental, vision, life insurance

Retirement plan with company contributions and matching

Wellness programs and employee assistance

Job summary

Riverside Recruiting is seeking an IT Support Specialist in Gahanna, Ohio, offering a salary between $60,000 and $70,000 plus bonuses. The role involves providing technical support to end users, troubleshooting various devices and software, and participating in onboarding and projects. Applicants must have IT support experience and strong communication skills. The company offers competitive salary, generous PTO, tuition reimbursement, and a supportive work culture with opportunities for advancement.

Qualifications

• Experience in IT support essential.
• Must be a self-starter with great communication skills.
• Proficiency in M365, Exchange, Azure, Jamf, and Intune required.

Responsibilities

• Provide technical support to end users.
• Diagnose and resolve issues with devices and applications.
• Assist with staff onboarding and offboarding.
• Configure and manage devices using MDM platforms.

Skills

IT support experience

Self-starter

Great communication

Remote Desktop Protocol

Escalation-level troubleshooting

M365

Exchange

Azure

Jamf

Intune

Job description

IT Support Specialist

$60,000 to $70,000 + bonus

Gahanna, Ohio area

8am-5pm

Company

• Competitive salary
• Tuition Reimbursement
• Mission-driven organization
• 29 PTO days + paid holidays
• Meaningful, purpose-driven work
• Long-established, financially stable
• HSA/medical, dental, vision, life insurance
• Growing organization with continued expansion
• Organization makes a real impact in people's lives
• Collaborative environment with open communication
• Compassionate, supportive, and team‑oriented culture
• Retirement plan with company contributions and matching
• Strong emphasis on employee recognition and appreciation
• Opportunities for advancement, training, and career development
• Generous PTO, paid holidays, wellness programs, employee assistance
• Stable, established organization with a long track record of community service

Role

• Provide technical support to end users
• Mostly on‑site support at 2 of our offices
• Diagnose and resolve issues related to workstations, laptops, mobile devices, operating systems (Windows and macOS), Microsoft 365, Exchange Online, Teams, SharePoint, network connectivity, copiers/printers, and remote access
• Document incidents and resolutions, and elevate when needed
• Identify recurring issues, recommend improvements or automations
• Assist with staff onboarding/offboarding: equipment, accounts, access
• Configure and manage devices using mobile device management platforms
• Participate in projects such as upgrades, deployments, and refreshes
• Support IT security best practices; occasional on‑call support

Required

• IT support experience
• Self‑starter
• Great communication
• Remote Desktop Protocol
• Escalation‑level troubleshooting
• Able to work with minimal oversight
• M365, Exchange, Azure, Jamf, Intune