Network Troubleshooter & Operations Specialist

Artech Information System LLC; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company in Ohio is seeking a Service Desk Technician to provide customer support and troubleshooting for network systems. The ideal candidate will have a background in IT, possessing an Associate's or Bachelor's degree in Computer Science or a related field, with 0-3 years of experience. Key responsibilities include daily operations support, troubleshooting network issues, and working with internal partners to resolve problems. This role is predominantly phone-based and requires strong technical skills.

Qualifications

• 0 - 3 years of IT work experience in infrastructure/network environments.
• Ability to troubleshoot problems efficiently through phone support.
• Basic understanding of network diagrams and concepts.

Responsibilities

• Troubleshoot problems using phone and network monitoring tools.
• Provide daily operations support and maintenance for network systems.
• Maintain LAN/WAN/wireless/VoIP operations.

Skills

Service Desk experience

Technical understanding of Network Technologies

Troubleshooting skills

Customer service skills

Education

Associate's or Bachelor's Degree in Computer Science or related field

Tools

Remedy/TTS

Watchtower

Comcast tools

Job description

A leading IT staffing company in Ohio is seeking a Service Desk Technician to provide customer support and troubleshooting for network systems. The ideal candidate will have a background in IT, possessing an Associate's or Bachelor's degree in Computer Science or a related field, with 0-3 years of experience. Key responsibilities include daily operations support, troubleshooting network issues, and working with internal partners to resolve problems. This role is predominantly phone-based and requires strong technical skills.