IT Support Technician — End-User & Mobile Device Expert

Encore Talent Solutions; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A tech support firm in Tampa, Florida is seeking a Technical Support professional to join their Support Service Team. The ideal candidate should have over one year of experience in technical support, including general IT support and Service Desk duties. Responsibilities include providing first-level technical assistance, logging support requests, and assisting users with virtual meetings. Ideal candidates should possess strong problem-solving skills, customer service orientation, and the ability to work flexible hours. Certifications in ITIL or CompTIA A+ are preferred.

Qualifications

• Over one year of experience in technical support.
• Experience in installing and configuring computer equipment.
• Ability to work flexible hours for meetings.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Log support requests and resolutions in a ticketing system.
• Assist users with setup and configuration of virtual meetings.

Skills

Technical Support experience

General IT support experience

Customer service skills

Empathy

Problem-solving skills

Education

ITIL certification

CompTIA A+ certification

Job description

A tech support firm in Tampa, Florida is seeking a Technical Support professional to join their Support Service Team. The ideal candidate should have over one year of experience in technical support, including general IT support and Service Desk duties. Responsibilities include providing first-level technical assistance, logging support requests, and assisting users with virtual meetings. Ideal candidates should possess strong problem-solving skills, customer service orientation, and the ability to work flexible hours. Certifications in ITIL or CompTIA A+ are preferred.