End User Support Specialist II - Troubleshooter & Trainer

Stewart Title; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title is seeking an IT Support Specialist to provide end-user technical support for hardware, software, and systems, ensuring a reliable user experience across the organization. You will troubleshoot issues, resolve service requests, and contribute to documentation and user enablement.

The role grows with experience, including complex problem solving, knowledge-base updates, and training end users on IT systems.

Qualifications

• 2+ years of related work experience.
• High school diploma required; Bachelor’s preferred.

Responsibilities

• Resolves more complex end-user issues, including software installations and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality either remotely or on-site.

Skills

Technical support

End-user support

Hardware experience

Software troubleshooting

CMS/SharePoint knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

CMS/SharePoint

Job description

Stewart Title is seeking an IT Support Specialist to provide end-user technical support for hardware, software, and systems, ensuring a reliable user experience across the organization. You will troubleshoot issues, resolve service requests, and contribute to documentation and user enablement.

The role grows with experience, including complex problem solving, knowledge-base updates, and training end users on IT systems.