IT Support Specialist II: Growth, Impact & Troubleshooting

Frontgrade Technologies; Exeter (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Immediate Medical (FSA and HSA)

401K Match with 100% immediate vesting

9X80 compressed work schedule

Career Growth

Tuition Reimbursement/Student Loan Rep

Generous PTO and 11 paid Holidays per

8 weeks of 100% Paid Family Leave

Job summary

Frontgrade Technologies is seeking an IT Support Technician II responsible for providing technical support to end-users, troubleshooting software and hardware issues, and escalating complex problems as needed. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

The role emphasizes timely response to requests, collaboration with IT teams, and documentation of resolutions, with opportunities to contribute to knowledge

Qualifications

• Minimum of two (2) years of experience in area of responsibility.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

Job description

Frontgrade Technologies is seeking an IT Support Technician II responsible for providing technical support to end-users, troubleshooting software and hardware issues, and escalating complex problems as needed. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

The role emphasizes timely response to requests, collaboration with IT teams, and documentation of resolutions, with opportunities to contribute to knowledge