IT Support Specialist II — Client-Facing Tech Advocate

gobravvo; Roseland (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

gobravvo in Roseland, NJ is seeking an IT Support Specialist (Help Desk Level II) to deliver expert IT support to clients, deploying and managing Windows servers, AD, and LAN infrastructure. You will troubleshoot complex issues, collaborate with sales teams, and ensure high client satisfaction in a fast-paced MSP environment.

The role emphasizes security, VOIP, Exchange Server, and cloud solutions, with opportunities for ongoing training and career growth in a reputable IT solutions provider.

Qualifications

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers/workstations, Exchange server, and Active Directory.
• Experience in a client-facing environment such as sales engineering or similar roles is preferred.
• Strong verbal and written communication skills with professional client interaction.

Responsibilities

• Collaborate with sales teams to provide technical support throughout the client lifecycle.
• Deploy and manage Windows Server and Active Directory environments.
• Design and implement LANs with reliability and scalability.
• Implement and monitor network security protocols.
• Troubleshoot network infrastructure issues and provide timely resolutions.
• Manage Exchange Server to support client email needs.
• Configure and deploy VOIP solutions.

Skills

Client-facing communication

Troubleshooting

Problem-solving

Team collaboration

Education

3+ years networking/IT support

Tools

Windows Server

Active Directory

LAN design

VOIP

Exchange Server

RMM tools (Kaseya/ConnectWise)

PSA/Ticketing (Autotask/ConnectWise)

Job description

gobravvo in Roseland, NJ is seeking an IT Support Specialist (Help Desk Level II) to deliver expert IT support to clients, deploying and managing Windows servers, AD, and LAN infrastructure. You will troubleshoot complex issues, collaborate with sales teams, and ensure high client satisfaction in a fast-paced MSP environment.

The role emphasizes security, VOIP, Exchange Server, and cloud solutions, with opportunities for ongoing training and career growth in a reputable IT solutions provider.