IT Support Specialist (Help Desk Level II)

K2 Staffing; Roseland (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

gobravvo in Roseland, NJ is seeking an IT Support Specialist (Help Desk Level II) to deliver expert IT support to clients, deploying and managing Windows servers, AD, and LAN infrastructure. You will troubleshoot complex issues, collaborate with sales teams, and ensure high client satisfaction in a fast-paced MSP environment.

The role emphasizes security, VOIP, Exchange Server, and cloud solutions, with opportunities for ongoing training and career growth in a reputable IT solutions provider.

Qualifications

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers/workstations, Exchange server, and Active Directory.
• Experience in a client-facing environment such as sales engineering or similar roles is preferred.
• Strong verbal and written communication skills with professional client interaction.

Responsibilities

• Collaborate with sales teams to provide technical support throughout the client lifecycle.
• Deploy and manage Windows Server and Active Directory environments.
• Design and implement LANs with reliability and scalability.
• Implement and monitor network security protocols.
• Troubleshoot network infrastructure issues and provide timely resolutions.
• Manage Exchange Server to support client email needs.
• Configure and deploy VOIP solutions.

Skills

Client-facing communication

Troubleshooting

Problem-solving

Team collaboration

Education

3+ years networking/IT support

Tools

Windows Server

Active Directory

LAN design

VOIP

Exchange Server

RMM tools (Kaseya/ConnectWise)

PSA/Ticketing (Autotask/ConnectWise)

Job description

IT Support Specialist (Help Desk Level II) - Full-Time in Roseland, NJ

Are you passionate about delivering exceptional IT support and eager to advance your career with a reputable IT solutions provider? We are seeking an experienced and motivated IT Support Specialist (Help Desk Level II) to join our dynamic team in Roseland, NJ. This full-time position offers you the chance to work in an innovative environment where your technical expertise and communication skills are highly valued. As an IT Support Specialist (Help Desk Level II), you will play a pivotal role in supporting clients and ensuring their technology infrastructure operates seamlessly. If you have a strong background in IT support, enjoy problem-solving, and thrive in client-facing roles, we encourage you to join this team.

Located in Roseland, NJ, our company is recognized for its commitment to providing cutting-edge IT solutions tailored to meet our clients’ diverse business needs. Working in Roseland offers a great blend of professional growth opportunities and a supportive, thriving community. As an IT Support Specialist (Help Desk Level II), you will have access to ongoing training, career advancement, and the chance to work with leading technologies in the IT industry.

IT Support Specialist (Help Desk Level II) - Summary

The IT Support Specialist (Help Desk Level II) acts as a technical resource for both pre- and post-sales support, collaborating closely with sales teams and clients. This role involves managing and deploying complex IT solutions, troubleshooting technical issues, and maintaining high levels of client satisfaction. You will be responsible for implementing, optimizing, and supporting a range of technologies, from network infrastructure to cloud-based systems, while continually seeking to improve client outcomes and business productivity.

Duties & Responsibilities

• Collaborate with sales teams to provide comprehensive technical support throughout the client lifecycle, including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing account management.
• Deploy and manage Windows Servers and Active Directory environments to ensure secure and efficient user access and data management.
• Design and implement Local Area Networks (LANs), ensuring reliability and scalability for clients’ business operations.
• Implement and monitor network security protocols to protect clients’ data and systems from threats.
• Optimize and maintain network software and hardware, identifying and resolving issues proactively.
• Build and deploy file servers and cloud computing solutions tailored to client requirements.
• Configure and deploy VOIP solutions to enhance communication infrastructure.
• Troubleshoot network infrastructure issues, providing timely and effective resolutions.
• Manage Microsoft Exchange Server to support clients' email and communication needs.
• Support and deploy telephone solutions as needed.
• Monitor alert systems and respond according to established guidelines to maintain uptime and performance.
• Analyze event logs and system messages to diagnose and resolve technical issues.
• Handle escalated service requests requiring advanced technical response and expertise.
• Facilitate new user onboarding, ensuring seamless integration into client systems and networks.

Salary & Benefits

• Competitive salary commensurate with experience and industry standards.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career advancement and ongoing training to enhance your skill set.
• Pleasant and collaborative work environment that fosters professional growth.

Qualifications & Requirements

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• At least 3 years of experience in a client-facing environment, such as sales engineering or similar roles.
• Strong verbal and written communication skills, with the ability to interact professionally with clients to understand and resolve their business and technology concerns.
• Excellent organizational and time-management abilities to manage multiple priorities effectively.
• Proven experience in writing proposals for and implementing technical solutions that address business needs.
• Demonstrated professionalism, reliability, and ability to work both independently and as part of a team.
• Solid understanding of technology and business productivity systems, including remote monitoring and management (RMM) tools such as Kaseya or Connectwise.
• Experience with professional services automation (PSA) or ticketing systems like Autotask or Connectwise is highly desirable.
• Strong problem-solving skills and the ability to deliver extraordinary customer service in a fast-paced environment.
• Sales training and experience working in a managed services provider (MSP) environment are significant assets.

Ideal Candidate Snapshot

• Possesses CompTIA Net+ and/or CompTIA Security+ certifications.
• Holds Microsoft certifications such as MCSA, MCSE, or MCITP.
• Has Cisco certifications such as CCNA or CCIE.
• Demonstrates a proactive approach to learning new technologies and delivering solutions tailored to client needs.
• Exhibits a passion for customer service and continuous professional development.

Other Relevant Information

• This full-time IT Support Specialist (Help Desk Level II) position in Roseland, NJ, offers the opportunity to make a significant impact within an established IT solutions firm.
• Enjoy challenging work, ongoing training, and career advancement in a supportive environment.
• The company is committed to equal employment opportunity (EEO) and values a diverse, inclusive workplace.

If you are ready to take your career as an IT Support Specialist (Help Desk Level II) to the next level, join a team dedicated to technological excellence and outstanding client service!