IT Support Pro II: Advanced Help Desk & Network Ops

gobravvo; Greensboro (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development resources

Job summary

Gobravvo in Greensboro, NC is seeking an IT Support Specialist (Help Desk Level II) to provide advanced technical support across Windows and Mac environments. The role covers deployment and management of servers, network infrastructure, and cloud solutions, with emphasis on security, collaboration, and high-quality service delivery.

You will resolve complex issues, participate in IT projects, and support both on-premises and cloud platforms.

Qualifications

• Minimum of four (4) years of IT help desk or desktop support experience.
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Responsibilities

• Deploy and manage Windows Servers (2016/2019) and AD administration.
• Design and implement LANs.
• Monitor and enhance network security protocols.
• Maintain, optimize, troubleshoot network systems.
• Build and deploy file servers and manage cloud solutions.
• Configure and deploy VOIP solutions.
• Provide advanced network infrastructure troubleshooting.
• Administer Exchange Server for email.
• Manage telephone solutions.
• Monitor alerts and respond per guidelines.
• Interpret event logs for repairs.
• Handle escalated service requests.
• Facilitate new user onboarding.

Skills

Windows support

Mac support

Networking basics

Active Directory

Cloud solutions

VOIP systems

Tools

Windows Server

Active Directory

Exchange Server

VMware ESXi

Office 365

Cisco/Firewall

Job description

Gobravvo in Greensboro, NC is seeking an IT Support Specialist (Help Desk Level II) to provide advanced technical support across Windows and Mac environments. The role covers deployment and management of servers, network infrastructure, and cloud solutions, with emphasis on security, collaboration, and high-quality service delivery.

You will resolve complex issues, participate in IT projects, and support both on-premises and cloud platforms.