Service Desk Analyst I: 24/7 IT Support (Contract)

Aleron; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

Acara Solutions is seeking a Service Desk Analyst 1 in San Antonio, TX. This contract role (24 months) provides first- and second-level IT support in a fast-paced, 24/7 environment, assisting users with hardware, software, applications, and connectivity issues.

The role requires strong problem-solving, clear communication, and a customer-focused approach. The position involves rotating shifts, with full-time hours and standard IT service delivery expectations.

Qualifications

• 2+ years in Information Technology, Business, Engineering, or Network Operations.
• 2+ years in Customer Service-related area.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the primary contact for IT-related questions via phone, email, chat, or in-person.
• Diagnose and resolve hardware, software, and connectivity issues.
• Log, categorize, prioritize, and track service requests with detailed documentation.
• Escalate complex issues to appropriate teams and maintain updates.
• Provide rotating shift support, including weekends and occasional after-hours.

Skills

IT experience

Customer service

Education

High School Diploma or GED

Job description

Acara Solutions is seeking a Service Desk Analyst 1 in San Antonio, TX. This contract role (24 months) provides first- and second-level IT support in a fast-paced, 24/7 environment, assisting users with hardware, software, applications, and connectivity issues.

The role requires strong problem-solving, clear communication, and a customer-focused approach. The position involves rotating shifts, with full-time hours and standard IT service delivery expectations.