IT Support Specialist I — Hybrid (Los Angeles)

Cmts Llc; Los Angeles (CA); Hybrid; USD 86,000 - 93,000; Full time

Benefits offered by this job

Company-paid health benefits

401k and life insurance

Long-term disability coverage

Job summary

CMTS LLC is seeking an IT Technical Support I for Los Angeles, CA to provide comprehensive help desk and workstation support for the Airport Development Group at LAX. The role includes onboarding/offboarding coordination, device deployments, and rapid incident resolution across hardware, software, and network infrastructure.

The ideal candidate has 5+ years in IT support, strong Windows 10/11 and MS 365 experience, and familiarity with Freshdesk/ServiceNow.

Qualifications

• Minimum five (5) years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
• Proficiency in Windows 10 and Windows 11 installation, configuration, maintenance, and troubleshooting.
• Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
• Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.
• Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
• Experience supporting employee onboarding, offboarding, equipment provisioning, and workstation deployments.

Responsibilities

• Provide daily technical help desk support to ADG personnel, responding to service requests, emails, issues, and incidents.
• Diagnose, troubleshoot, and resolve hardware, software, network, and OS issues per IT support procedures.
• Create, manage, update, and track IT service requests using ticketing systems (Freshdesk, ServiceNow).
• Coordinate onboarding and offboarding activities, including workstation prep and equipment deployment.
• Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and related apps.
• Support Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, Teams.
• Document issues, resolutions, and best practices for knowledge base.

Skills

Customer service

Communication

Troubleshooting

Onboarding/offboarding

Education

Bachelor's degree in CS/IT

5+ years experience considered

Tools

Windows 10/11

Freshdesk

ServiceNow

Microsoft Office 365

Job description

CMTS LLC is seeking an IT Technical Support I for Los Angeles, CA to provide comprehensive help desk and workstation support for the Airport Development Group at LAX. The role includes onboarding/offboarding coordination, device deployments, and rapid incident resolution across hardware, software, and network infrastructure.

The ideal candidate has 5+ years in IT support, strong Windows 10/11 and MS 365 experience, and familiarity with Freshdesk/ServiceNow.