IT Support Technician I - Windows, Networking & Help Desk

The TSUI Group; Los Angeles (CA); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

Medical, Vision, & Dental – 100% cover

Life and Disability Insurance

Vacation pay

Sick pay

Holiday pay

Employer 401k contribution

Cell phone stipend

Laptop for work

Job summary

The Tsui Group in Los Angeles County is seeking an IT Technical Support I to join our aviation team. The role handles incident analysis, troubleshooting, onboarding/offboarding, and helpdesk support across IT functions for the Airport Development Group.

Responsibilities include handling customer emails, diagnosing issues, documenting outages, escalating incidents when needed, and issuing tickets via Freshdesk and IT Service-Now.

Qualifications

• Experience troubleshooting IT systems and hardware.
• Strong communication and collaboration abilities.
• Ability to handle onboarding/offboarding tasks.
• Familiarity with helpdesk ticketing systems.

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Diagnose and troubleshoot system issues following procedures.
• Analyze, determine, and document reported outages/incidents.
• Determine severity, impact, and nature of incidents; escalate as needed.
• Communicate clearly with team members.
• Submit tickets in Freshdesk and IT Service-Now and related tools.
• Complete onboarding or offboarding for staff.
• Perform hardware and software installations.
• Oversee deployments and relocations across locations.
• Provide IT support at division-wide events.
• Provide on-the-job training to new staff.
• Provide computer orientation to new staff.

Skills

Communication skills

Self-starter

Teamwork

Organizational skills

Education

Bachelor's degree in computer science or related field

5+ years of equivalent job experience

Certifications preferred

Tools

Freshdesk

IT Service-Now

Office 365

Windows OS

Job description

The Tsui Group in Los Angeles County is seeking an IT Technical Support I to join our aviation team. The role handles incident analysis, troubleshooting, onboarding/offboarding, and helpdesk support across IT functions for the Airport Development Group.

Responsibilities include handling customer emails, diagnosing issues, documenting outages, escalating incidents when needed, and issuing tickets via Freshdesk and IT Service-Now.