IT Technical Support I

PMCS Group, Inc.; Los Angeles (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

PMCS Group, Inc. is seeking an IT Help Desk and Field Support specialist in the Los Angeles area to be the first line of IT support for a busy airport program team. You will troubleshoot hardware, software, and network issues, log requests, and coordinate onboarding and deployments across campus locations.

The role requires hands-on setup, strong communication, and the ability to work various shifts on-site in Los Angeles. Bachelor's degree in CS or 5+ years of related experience are preferred.

Qualifications

• Strong communication skills, both verbal and written.
• Experience coordinating data-related projects or conversions.
• Willingness to travel/relocate on-site across campus as needed.

Responsibilities

• Respond to Help Desk emails and log requests in Freshdesk, ServiceNow, and related tools.
• Diagnose and troubleshoot system issues using established procedures.
• Assess severity and impact of outages and escalate when needed.
• Maintain clear communication to move incidents toward fast resolution.
• Manage staff onboarding and offboarding, hardware and software installs.
• Oversee staff deployments and relocations across campus locations.
• Provide IT support at division-wide events.
• Deliver on-job training and computer orientation for new staff.

Skills

Oral & written communication

Data coordination

On-site support

PC hardware & networking basics

Team player

Education

Bachelor's degree in Computer Science or related field

Job description

REQUIRED: Must live in or relocate to the Los Angeles, CA area

Keep a major airport development program running, one ticket at a time.

You'll be the first line of IT support for a busy capital program team, working across a large airport campus. If you like hands-on troubleshooting, variety in your day, and being the person people trust when things break, this role is for you.

What You'll Do

Help Desk & Incident Response

• Respond to Help Desk emails and log requests in Freshdesk, ServiceNow, and related tracking tools
• Diagnose and troubleshoot system issues using established procedures
• Analyze, document, and assess the severity and impact of production outages and incidents, and escalat(e) as needed
• Keep incidents moving toward a fast resolution, with clear communication throughout

Onboarding, Deployments & Field Support

• Run staff onboarding and offboarding as people join or leave the program
• Perform hardware and software installations
• Oversee staff deployments and relocations across multiple campus locations
• Provide IT support at division-wide events

Training

• Deliver on-job training and computer orientation for new staff

Technical Experience

• PC Hardware: Diagnose and resolve component failures (motherboards, power supplies, memory, storage), and handle upgrades, replacements, and configurations
• Networking: Resolve LAN/WAN issues, including cabling faults, switch/router misconfigurations, IP conflicts, wireless, and VPN connectivity
• Windows 10/11: Install, configure, and administer the OS, and apply security patches, system updates, and driver updates
• Microsoft Office / Microsoft 365: Deploy, troubleshoot, and support Word, Excel, PowerPoint, Outlook, OneDrive, and Teams

What You Bring

Required

• Ability to lift at least 40 lbs
• Ability to move between sites across campus to provide on-site support
• Availability to work various shifts as needed
• Demonstrated experience managing data coordination and conversion projects
• Strong oral and written communication, including the ability to explain complex issues to non-technical users
• Ability to organize short- and long-term tasks and report status to clients and management
• A collaborative, self-starting, results-driven approach, and a willingness to take on additional responsibilities

Education & Certifications

• Bachelor's degree in Computer Science or a related field preferred, or 5+ years of equivalent job experience
• Relevant professional licensure and certifications preferred