IT Helpdesk Technician I — Onsite at LAX Airport

Padcomdcm; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement contributions

Professional development opportunities

Job summary

Padcomdcm is seeking an IT Technical Support I in Los Angeles to provide helpdesk support at LAX. The role involves troubleshooting hardware, software, and network-related issues while assisting onboarding and offboarding processes.

Ideal candidates should have a Bachelor’s degree in Computer Science or equivalent experience in IT support. The position offers a competitive salary and comprehensive benefits including medical and professional development opportunities.

Qualifications

• Minimum 5 years of equivalent professional IT support experience.
• Experience managing onboarding and offboarding processes preferred.
• Relevant technical certifications such as CompTIA A+, Network+.

Responsibilities

• Respond to incoming help desk requests and support inquiries.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Analyze, document, and track production outages and IT incidents.

Skills

PC hardware troubleshooting and repair

Strong problem-solving and analytical abilities

Excellent verbal and written communication skills

Microsoft Office 365 deployment

LAN/WAN troubleshooting

Education

Bachelor’s degree in Computer Science, IT, or related field preferred

Tools

Freshdesk

ServiceNow

Job description

Padcomdcm is seeking an IT Technical Support I in Los Angeles to provide helpdesk support at LAX. The role involves troubleshooting hardware, software, and network-related issues while assisting onboarding and offboarding processes.

Ideal candidates should have a Bachelor’s degree in Computer Science or equivalent experience in IT support. The position offers a competitive salary and comprehensive benefits including medical and professional development opportunities.