Hybrid IT Support Technician

Pomeroy; Los Angeles (CA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Pomeroy is seeking an on-site/hybrid IT Support specialist in Los Angeles, CA, to deliver technical assistance for Windows 11, Office 365, and a range of devices. The role requires strong customer service, problem-solving, and ability to work in a hybrid environment with occasional after-hours support.

The candidate will troubleshoot hardware/software, manage device provisioning, and document resolutions using ServiceNow, while supporting A/V setups for meetings and deployments.

Qualifications

• 2 year AA/AAS degree or equivalent.
• 2-4 years of experience in IT supporting clients on-site/remote in an enterprise corporate environment.

Responsibilities

• Provide phone and in-person technical support for Win11, O365, desktops, laptops and mobile devices.

Skills

Windows 11

O365

AD/PKI

Remote desktop

SCCM

RDP

MDM

A/V support

Networking basics

Communication

Education

AA/AS degree

Tools

SCCM

RDP

Tanium

PXE imaging

SolarWinds

Job description

Pomeroy is seeking an on-site/hybrid IT Support specialist in Los Angeles, CA, to deliver technical assistance for Windows 11, Office 365, and a range of devices. The role requires strong customer service, problem-solving, and ability to work in a hybrid environment with occasional after-hours support.

The candidate will troubleshoot hardware/software, manage device provisioning, and document resolutions using ServiceNow, while supporting A/V setups for meetings and deployments.