IT Technical Support I- HYBRID

Cmts Llc; Los Angeles (CA); Hybrid; USD 86,000 - 93,000; Full time

Benefits offered by this job

Company-paid health benefits

401k and life insurance

Long-term disability coverage

Job summary

CMTS LLC is seeking an IT Technical Support I for Los Angeles, CA to provide comprehensive help desk and workstation support for the Airport Development Group at LAX. The role includes onboarding/offboarding coordination, device deployments, and rapid incident resolution across hardware, software, and network infrastructure.

The ideal candidate has 5+ years in IT support, strong Windows 10/11 and MS 365 experience, and familiarity with Freshdesk/ServiceNow.

Qualifications

• Minimum five (5) years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
• Proficiency in Windows 10 and Windows 11 installation, configuration, maintenance, and troubleshooting.
• Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
• Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.
• Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
• Experience supporting employee onboarding, offboarding, equipment provisioning, and workstation deployments.

Responsibilities

• Provide daily technical help desk support to ADG personnel, responding to service requests, emails, issues, and incidents.
• Diagnose, troubleshoot, and resolve hardware, software, network, and OS issues per IT support procedures.
• Create, manage, update, and track IT service requests using ticketing systems (Freshdesk, ServiceNow).
• Coordinate onboarding and offboarding activities, including workstation prep and equipment deployment.
• Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and related apps.
• Support Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, Teams.
• Document issues, resolutions, and best practices for knowledge base.

Skills

Customer service

Communication

Troubleshooting

Onboarding/offboarding

Education

Bachelor's degree in CS/IT

5+ years experience considered

Tools

Windows 10/11

Freshdesk

ServiceNow

Microsoft Office 365

Job description

IT Technical Support I – Los Angeles, CA

Full-Time | Hybrid | Los Angeles, CA | $86,000 – $93,000 Annually

Why CMTS

Every day at CMTS, our team delivers infrastructure projects that positively impact lives and communities. With over 42 years of industry experience, CMTS has built a strong foundation for continued success, providing project and construction management services to public and private clients nationwide.

We value our employees by fostering a culture of learning, professional development, and collaboration. CMTS is committed to maintaining a work environment that emphasizes safety, integrity, and accountability while supporting work-life balance and employee well-being. Our teams are empowered to grow, contribute, and make a meaningful impact through the projects we deliver.

About Your Role

CMTS is seeking an experienced IT Technical Support I professional to provide comprehensive technical support services for the Airport Development Group (ADG) at Los Angeles International Airport (LAX).

This position is responsible for diagnosing, troubleshooting, coordinating, and resolving hardware, software, network, and system-related incidents. The selected candidate will provide help desk support, manage employee onboarding and offboarding activities, coordinate IT equipment deployments, and ensure technical issues are resolved efficiently to maintain airport development operations.

Education Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Equivalent professional experience of five (5) years or more may be considered.

What You'll Need to Get the Job Done

• Minimum five (5) years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
• Demonstrated experience troubleshooting computer hardware, software applications, operating systems, and network connectivity issues.
• Proficiency in Windows 10 and Windows 11 installation, configuration, maintenance, and troubleshooting.
• Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
• Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.
• Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
• Experience supporting employee onboarding, offboarding, equipment provisioning, and workstation deployments.
• Ability to prioritize multiple technical support requests and communicate progress effectively.
• Strong written and verbal communication skills with the ability to explain technical issues to nontechnical personnel.
• Experience managing data coordination and conversion projects.
• Ability to lift at least 40 pounds and travel between multiple locations within the airport campus.
• Flexibility to work varying shifts based on operational requirements.

What Will Make You Stand Out

• Relevant professional IT certifications or technical credentials.
• Experience supporting IT operations in airport, aviation, infrastructure, government, or other large-scale organizational environments.
• Experience coordinating IT equipment deployments, relocations, and technical support across multiple facilities.
• Strong problem-solving, customer service, incident management, and technical documentation skills.

What You'll Do

• Provide daily technical help desk support to Airport Development Group personnel, responding to incoming service requests, emails, technical issues, and system-related incidents.
• Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and operating system issues while following established IT support procedures.
• Analyze reported production outages and technical incidents, determine severity and operational impact, document findings, and coordinate timely resolutions.
• Create, manage, update, and track IT service requests using Freshdesk, ServiceNow, and other applicable ticketing and incident management systems.
• Coordinate and execute employee onboarding and offboarding activities, including workstation preparation, computer configuration, equipment deployment, user access requests, and equipment recovery.
• Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 operating systems, including system updates, security patches, drivers, and associated applications.
• Provide technical support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams.
• Diagnose and resolve PC hardware issues involving motherboards, memory, storage devices, power supplies, and other computer components.
• Troubleshoot LAN/WAN connectivity, wireless networks, VPN connections, IP address conflicts, and common network infrastructure issues.
• Support the installation, replacement, configuration, maintenance, and relocation of IT hardware and software throughout airport facilities.
• Coordinate workstation deployments and employee relocations across multiple locations within the airport campus.
• Provide on-site technical assistance during department-sponsored events, meetings, and other operational activities.
• Conduct computer orientation sessions and provide technical training to newly hired personnel and department staff.
• Maintain accurate technical documentation, service ticket records, equipment information, and troubleshooting procedures.
• Communicate service request status, unresolved incidents, and technical recommendations to management, end users, and other IT personnel.
• Assist with data coordination, conversion projects, and other IT-related operational initiatives.
• Work collaboratively with internal departments, technical teams, and airport personnel to maintain effective IT service delivery.
• Perform additional technical support duties and work alternative shifts as required to support operational needs.

What You Can Expect from CMTS

• Opportunities to work on high-impact infrastructure projects across the United States and the U.S. Virgin Islands.
• Collaborative and growth-focused team environment.
• Competitive compensation.
• CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for the employee.
• Career advancement and professional development opportunities.

Salary Requirements

$86,000 – $93,000 Annually

Compensation is based on qualifications, experience, skills, certifications, and other job-related factors.

A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management's discretion.

Equal Employment Opportunity

CMTS, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.