IT Help Desk Specialist - Fast-Paced Support & Growth

prototype:IT; Lewisville (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

prototype:IT, a leading Managed Service Provider in the Dallas-Fort Worth area, is looking for an IT Help Desk Support Specialist. This role involves providing remote assistance and diagnosing technical issues for clients across various industries. Candidates should have a minimum of 2 years in technical support, strong knowledge of Windows, and excellent communication skills.

prototpye:IT fosters a culture that prioritizes employee success and offers opportunities for professional growth in a challenging environment.

Qualifications

• Minimum of 2 years' experience in a technical support role.
• Strong technical skills in Windows and/or Mac operating systems.
• Ability to work effectively with users at all levels.

Responsibilities

• Provide remote technical assistance to clients.
• Respond to IT-related incidents and requests in a timely manner.
• Troubleshoot and diagnose technical problems.

Skills

Technical support experience

Windows and/or Mac OS proficiency

Microsoft Office Suite skills

Networking knowledge

Remote desktop support

Excellent communication skills

Problem-solving abilities

Ability to work independently and in a team

IT certifications (CompTIA A+, MCP)

Education

Degree in Information Technology or Computer Science

Job description

prototype:IT, a leading Managed Service Provider in the Dallas-Fort Worth area, is looking for an IT Help Desk Support Specialist. This role involves providing remote assistance and diagnosing technical issues for clients across various industries. Candidates should have a minimum of 2 years in technical support, strong knowledge of Windows, and excellent communication skills.

prototpye:IT fosters a culture that prioritizes employee success and offers opportunities for professional growth in a challenging environment.