Entry-Level IT Support Technician — Helpdesk Starter

Service Experts

Richardson (TX)

On-site

USD 33,000 - 43,000

Full time

5 days ago

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Job summary

Service Experts in Richardson, TX is seeking an IT Support Technician I. This entry-level role requires little to no prior knowledge or experience and works under close supervision to assist with routine and standard projects within the Enterprise Support family.

You will be the first point of contact, record incidents and requests with complete details, use knowledge articles to resolve issues and perform walk-throughs, perform password resets and MFA enrollment guidance, route tickets to

Qualifications

Entry-level IT support role; minimal prior knowledge required.
0–2 years of experience welcomed.
High School Diploma or GED required.
Equal Opportunity Employer; accommodations available upon request.

Responsibilities

Serve as first point of contact; records incidents and requests with complete details.
Uses knowledge articles to resolve common issues and perform walk-throughs.
Performs password resets, MFA enrollment guidance, and basic navigation help.
Routes tickets to correct queues with appropriate priority and CI.
Confirms user contact details, impact, and business criticality.
Provides courteous, clear communication and sets expectations.
Follows security verification steps before account actions.
Monitors queues, updates statuses, and closes resolved tickets.
Flags trending issues to supervisors for problem review.
Participates in ongoing training on tools, policies, and new services.