IT Support I

Weaver Consultants Group; Fort Worth (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Weaver Consultants Group in Fort Worth, TX is hiring an IT Support I to help improve the company’s core infrastructure and support users across a decentralized organization. The role focuses on technical assistance, device provisioning, and incident management.

The ideal candidate has 2+ years of IT experience and a technical degree or relevant certifications, with strong communication skills and the ability to travel as needed.

Qualifications

• Bachelor's degree in a technical field or IT certifications accepted.
• 2+ years of IT experience in a professional setting.
• Strong attention to detail and problem solving.
• Excellent written and verbal communication skills.
• Capable of working independently with minimal supervision.
• Able to juggle multiple tasks and priorities.
• Willingness to travel out of state as needed.

Responsibilities

• Provide technical assistance for hardware, software, printers, and copiers.
• Respond to inquiries via tickets, email, phone, or walk-up; document incidents.
• Configure and install desktops, laptops, printers, phones, and peripherals.
• Analyze, troubleshoot, and resolve incidents (software/hardware).
• Identify issues and escalate to appropriate teams as needed.
• Maintain organization of IT assets and documentation.
• Create end-user knowledge base articles and training materials.

Education

Bachelor's degree in technical field

IT Certifications

2+ years IT experience

Communication skills

Independent worker

Task prioritization

Travel ability

Tools

Office 365 Administration

Azure

Exchange Online

SharePoint

Active Directory

MDT

DHCP

TCP/IP

VPN

IPSEC

DNS

Job description

Job DetailsLevel: ExperiencedJob Location: Fort Worth TX - Ft Worth, TX 76109Position Type: Full TimeJob Category: Information TechnologyIT Support I

Weaver Consultants Group seeks to hire an IT Support I based out of our Fort Worth, TX office. As a member of our IT Team, you will be assisting in the steady improvement of the company’s core infrastructure, systems, and people to maximize efficiency in the workplace. The organization works off a decentralized model supporting employees all around the country under multiple subsidiaries, meaning that the environment and landscape is ever-changing resulting in an environment with massive opportunity for personal development.

Responsibilities:

• Provide technical assistance for; computer hardware, software, printers/copiers.
• Respond to inquiries via support ticket, email, phone, or walk-up in a timely manner. Documenting all incidents and procedures via our Help Desk Ticketing system.
• Configure and install desktop/laptop computers, printers, phones, and necessary peripherals.
• Analyze, research, troubleshoot, and resolve reported incidents (software, hardware, etc.) in a logical and systematic manner.
• Identify and elevate issues to appropriate groups as needed.
• Assist in maintaining comprehensive organization of company-wide IT hardware and software assets.
• Create and maintain documentation and training for end-users, assisting with creation of Knowledge Base Articles (KBA’s) for IT coworkers.

Qualifications:

• Bachelors degree in technical field, or IT Certifications (CompTIA, Microsoft, CCNA, etc.).
• 2+ years relevant experience working in an IT Role
• Strict attention to detail
• Strong knowledge of Microsoft cloud and on-premises based applications (Office 365 Administration, Azure, Exchange Online, SharePoint, Active Directory, MDT)
• Basic Networking knowledge (ex: DHCP, TCP/IP, VPN, IPSEC, DNS)
• Basic Security Concepts (ex: Phishing, C.I.A. Triad, Firewalls)
• Flexibility to juggle tasks/projects, but also able to able to shift priority as the need arises
• Ability to operate independently, with little oversight
• Excellent communication skills, both written and verbal. Must be able to communicate clearly with technical and non-technical colleagues
• Ability to travel out of state as needed

Since 1991, Weaver Consultants Group has built its reputation on three pillars: exceptional client service, strong project leadership, and smart business management. Our people are our greatest strength—driven professionals who listen, adapt, and deliver results that keep our clients coming back year after year. In an industry shaped by shifting regulations, evolving trends, and rapid innovation, we’ve thrived by embracing change and finding practical, forward-thinking solutions. If you’re looking to join a team that’s dedicated, resilient, and committed to making an impact, you’ll feel right at home here.

EOE/AA/M/F/Vet/Disability

Weaver Consultants Group maintains a drugfree workplace