IT Support Engineer (Level 1): Helpdesk & Field Support

CIS Custom Information Services; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CIS Custom Information Services in Arlington, TX is seeking a qualified IT Helpdesk Specialist to join our in-person team. You will provide desk-side and end-user support, solve technical issues, and communicate clearly with clients while maintaining a high level of service.

We value 1 year of relevant IT experience, strong customer service, and solid knowledge of Windows OS, AD, O365, and basic networking.

Qualifications

• Experience providing desktop and laptop troubleshooting.
• Knowledge of AD user and computer accounts.
• Familiarity with O365 administration and basic networking.
• Proficient in documenting procedures for end users.

Responsibilities

• Provide desk-side and end-user IT support to clients.
• Resolve technical issues and escalate when needed.
• Perform on-site and remote support as required.
• Maintain clear, concise documentation and instructions.

Skills

Desktop troubleshooting

AD user management

O365 administration

DNS/DHCP/VLAN/VPN

Windows OS

Documentation writing

Customer service

End-user support

Remote & on-site support

Education

Associates or specialized training in relevant coursework

A+ or equivalent

Network+ or equivalent

Security+ or equivalent

Job description

CIS Custom Information Services in Arlington, TX is seeking a qualified IT Helpdesk Specialist to join our in-person team. You will provide desk-side and end-user support, solve technical issues, and communicate clearly with clients while maintaining a high level of service.

We value 1 year of relevant IT experience, strong customer service, and solid knowledge of Windows OS, AD, O365, and basic networking.