IT Support Specialist I: Hands-On Tech & Customer Care

Security First Insurance Company; Ormond Beach (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fitness center

Chef-prepared lunches

Walking trail

Team member events

Food truck events

Professional development

Medical, dental, vision, 401(k)

Job summary

Security First Insurance Company is seeking an IT Support Specialist I to serve as the go-to person for hands-on technology support across desktops, software, phones, and end-user devices. You’ll troubleshoot hardware and software, assist with Windows workstations, resolve account and access issues, and collaborate with vendors and team members to keep critical systems running smoothly.

Strong customer service is essential.

Qualifications

• High school diploma or equivalent.
• 1 year of PC troubleshooting and Microsoft OS experience.
• Experience with remote desktop support and VoIP user support.

Responsibilities

• Respond to help desk requests and provide hands-on support for desktops, laptops, hardware, software, and end-user tech.
• Install, configure, maintain, and troubleshoot Windows-based workstations.
• Support phones, headsets, call center apps, mobile devices, and collaboration tools.
• Diagnose and resolve printer, copier, scanner, and peripheral issues.
• Manage IT equipment inventory and assist with deployment and upgrades.
• Assist with server monitoring, user accounts, password resets, antivirus, backups, and access permissions.
• Collaborate with vendors to troubleshoot and implement upgrades.
• Provide exceptional customer service with confidentiality and professionalism.
• Support business continuity and disaster recovery testing.
• Collaborate on IT projects and department initiatives.

Skills

Customer service

Problem solving

Education

High school diploma

CompTIA A+

Tools

Windows OS

Remote Desktop

VoIP support

Job description

Security First Insurance Company is seeking an IT Support Specialist I to serve as the go-to person for hands-on technology support across desktops, software, phones, and end-user devices. You’ll troubleshoot hardware and software, assist with Windows workstations, resolve account and access issues, and collaborate with vendors and team members to keep critical systems running smoothly.

Strong customer service is essential.