Technical Support Specialist I: Help Desk & Hardware

First Roles; Washington; On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

3 weeks vacation

12 days sick leave

13 holidays

medical

dental

vision

life insurance

LTD

AD&D

pension

403b

catastrophic & accident ins

Job summary

First Roles is seeking a Technical Support Specialist I to set up, install, and troubleshoot hardware and software across Windows environments. You will work with CCS/CHS teams, interns, and vendors, providing remote, onsite, or phone support.

Responsibilities include handling tickets, configuring user accounts, and maintaining records while adhering to HIPAA and cybersecurity guidelines. A driver license and reliable transportation are required.

Qualifications

• 2 years’ experience in end-user support.
• Entry-level IT knowledge focusing on PCs and networks.
• Familiarity with Microsoft Business Applications.
• Excellent communication in a professional manner.
• Driver license and reliable transportation.

Responsibilities

• Provide helpdesk, remote or onsite support across Western Washington.
• Install and repair computers and software; manage user accounts and access.
• Maintain ticketing system records and resolve requests.
• Troubleshoot hardware, software, VPN, LAN and cloud services.
• Coordinate with Senior Tech Support and Vendors as needed.
• Maintain HIPAA and cybersecurity awareness in daily tasks.
• Deliver excellent customer service to diverse users.

Skills

End-user support

PC hardware

Windows apps

Communication skills

Problem solving

Tools

Microsoft Office

VPN

LAN

Job description

First Roles is seeking a Technical Support Specialist I to set up, install, and troubleshoot hardware and software across Windows environments. You will work with CCS/CHS teams, interns, and vendors, providing remote, onsite, or phone support.

Responsibilities include handling tickets, configuring user accounts, and maintaining records while adhering to HIPAA and cybersecurity guidelines. A driver license and reliable transportation are required.