IT Support Specialist

Lovisa Pty Ltd; Torrance (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Lovisa Pty Ltd seeks an IT Support Specialist located in Torrance, California. This role involves diagnosing and resolving hardware, software, and network issues, managing IT support tickets, and ensuring seamless IT operations.

The ideal candidate will have strong organizational and customer service skills, assisting users effectively in a fast-paced environment while managing both support tasks and administrative duties.

Qualifications

• Basic Level 1–2 technical support experience for hardware, software, and connectivity issues expected.
• Strong customer service skills required in supporting end users.

Responsibilities

• Manage and update IT support tickets, ensuring timely resolution.
• Provide friendly communication to end users during support.
• Assist with onboarding and offboarding tasks.

Skills

Organizational understanding

Flexibility

Customer service

Problem-solving ability

Job description

The IT Support Specialist provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role ensures smooth IT operations, minimizes downtime, and supports employees in using technology effectively, and also includes admin work.

Key Responsibilities

• Manage and update IT support tickets, ensuring issues are tracked and resolved in a timely manner
• Provide basic Level 1–2 technical support for hardware, software, and connectivity issues
• Assist with maintaining accurate IT inventory, including tracking laptops, peripherals, and software
• Help generate simple reports on ticket status, inventory, and common issues
• Support shipping and receiving of IT equipment, including setup and basic configuration of devices
• Assist with onboarding and offboarding tasks such as account setup and equipment distribution
• Follow documented procedures to troubleshoot and resolve common technical issues
• Escalate complex problems to senior IT staff when necessary
• Maintain documentation for common fixes and internal IT processes
• Perform routine tasks such as system updates, password resets, and account support
• Provide friendly, clear communication to end users when resolving technical issues
• Demonstrated strong customer service skills while supporting end users in a fast-paced environment

Core Competencies

• Organizational understanding.
• Flexibility.
• Teamwork.
• Customer service.
• Negotiation.
• Initiative.
• Attention to detail.
• Problem-solving ability.
• Open and honest communication.