IT Support Specialist I

Security First Insurance; Ormond Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Security First Insurance is seeking an IT Support Specialist I to serve as the go-to resource for hands-on technology support. You will ensure desktops, laptops, phones, and critical systems are operating optimally while delivering exceptional customer service.

The role involves problem-solving, collaboration with vendors, and contributing to IT projects. A Florida driver’s license may be required. Entry-level experience with Windows and remote desktop support is valued.

Qualifications

• One year of PC troubleshooting experience and familiarity with Microsoft operating systems.
• Experience with remote desktop support and VoIP user support.
• Strong customer service and problem-solving skills.

Responsibilities

• Respond to help desk requests and provide hands-on support for desktops, laptops, and end-user tech.
• Install, configure, maintain, and troubleshoot Windows-based workstations and related equipment.
• Support phones, headsets, call center apps, mobile devices, teleconferencing, and collaboration tools.
• Diagnose and resolve issues with printers, copiers, scanners, and peripherals.
• Manage IT equipment inventory and assist with deployment, upgrades, and replacements.
• Assist with server monitoring, user accounts, password resets, antivirus management, and backups.
• Collaborate with vendors to troubleshoot issues and implement upgrades.
• Provide exceptional customer service while maintaining confidentiality and professionalism.
• Support business continuity, including disaster recovery testing and critical events response.
• Collaborate across teams on IT projects and initiatives.

Skills

PC troubleshooting

Microsoft Windows

Remote desktop support

VoIP support

Customer service

Education

High school diploma or equivalent

Job description

Ready to launch your IT career with a team that keeps the business running?

We're looking for a customer-focused IT Support Specialist I who enjoys solving technical challenges, helping people, and making an immediate impact. In this role, you'll be the go‑to resource for team members who need hands‑on technology support, ensuring hardware, software, phones, and critical business systems are operating at their best.

If you're a natural problem-solver with a passion for technology and outstanding customer service, we'd love to hear from you!

What You'll Do

• Respond to help desk requests and provide timely, hands‑on support for desktops, laptops, hardware, software, and end‑user technology.
• Install, configure, maintain, and troubleshoot Windows‑based workstations and related equipment.
• Support phones, headsets, call center applications, mobile devices, teleconferencing, and collaboration tools.
• Diagnose and resolve issues involving printers, copiers, scanners, and other peripherals.
• Manage IT equipment inventory and assist with device deployment, upgrades, and replacements.
• Assist with server monitoring, user account administration, password resets, antivirus management, backups, and system access permissions.
• Partner with software and hardware vendors to troubleshoot issues and implement upgrades.
• Provide exceptional customer service while maintaining confidentiality, professionalism, and a positive user experience.
• Support business continuity efforts, including disaster recovery testing and response to critical operational events when needed.
• Collaborate with team members across the organization and contribute to additional IT projects and departmental initiatives.

Minimum Requirements

• High school diploma or equivalent
• One (1) year of experience with PC troubleshooting and Microsoft operating systems
• Experience in remote desktop support, virtual environments, VoIP user support, and network cabling troubleshooting

Certifications And Licenses

• May be required to possess a valid state of Florida driver’s license

Preferred Qualifications

• One (1) CompTIA or similar certification related to IT (i.e. A+, MTA)

Why You'll Love Working Here

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State‑of‑the‑art fitness center
• Complimentary chef‑prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.