IT Support Specialist I

Security First Insurance Company; Ormond Beach (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fitness center

Chef-prepared lunches

Walking trail

Team member events

Food truck events

Professional development

Medical, dental, vision, 401(k)

Job summary

Security First Insurance Company is seeking an IT Support Specialist I to serve as the go-to person for hands-on technology support across desktops, software, phones, and end-user devices. You’ll troubleshoot hardware and software, assist with Windows workstations, resolve account and access issues, and collaborate with vendors and team members to keep critical systems running smoothly.

Strong customer service is essential.

Qualifications

• High school diploma or equivalent.
• 1 year of PC troubleshooting and Microsoft OS experience.
• Experience with remote desktop support and VoIP user support.

Responsibilities

• Respond to help desk requests and provide hands-on support for desktops, laptops, hardware, software, and end-user tech.
• Install, configure, maintain, and troubleshoot Windows-based workstations.
• Support phones, headsets, call center apps, mobile devices, and collaboration tools.
• Diagnose and resolve printer, copier, scanner, and peripheral issues.
• Manage IT equipment inventory and assist with deployment and upgrades.
• Assist with server monitoring, user accounts, password resets, antivirus, backups, and access permissions.
• Collaborate with vendors to troubleshoot and implement upgrades.
• Provide exceptional customer service with confidentiality and professionalism.
• Support business continuity and disaster recovery testing.
• Collaborate on IT projects and department initiatives.

Skills

Customer service

Problem solving

Education

High school diploma

CompTIA A+

Tools

Windows OS

Remote Desktop

VoIP support

Job description

Ready to launch your IT career with a team that keeps the business running?

We're looking for a customer-focused IT Support Specialist I who enjoys solving technical challenges, helping people, and making an immediate impact. In this role, you'll be the go-to resource for team members who need hands-on technology support, ensuring hardware, software, phones, and critical business systems are operating at their best.

If you're a natural problem-solver with a passion for technology and outstanding customer service, we'd love to hear from you!

What You’ll Do

• Respond to help desk requests and provide timely, hands-on support for desktops, laptops, hardware, software, and end-user technology.
• Install, configure, maintain, and troubleshoot Windows-based workstations and related equipment.
• Support phones, headsets, call center applications, mobile devices, teleconferencing, and collaboration tools.
• Diagnose and resolve issues involving printers, copiers, scanners, and other peripherals.
• Manage IT equipment inventory and assist with device deployment, upgrades, and replacements.
• Assist with server monitoring, user account administration, password resets, antivirus management, backups, and system access permissions.
• Partner with software and hardware vendors to troubleshoot issues and implement upgrades.
• Provide exceptional customer service while maintaining confidentiality, professionalism, and a positive user experience.
• Support business continuity efforts, including disaster recovery testing and response to critical operational events when needed.
• Collaborate with team members across the organization and contribute to additional IT projects and departmental initiatives.

Minimum Requirements:

• High school diploma or equivalent
• One (1) year of experience with PC troubleshooting and Microsoft operating systems
• Experience in remote desktop support, virtual environments, VoIP user support, and network cabling troubleshooting

Certifications and Licenses:

• May be required to possess a valid state of Florida driver’s license

Preferred Qualifications:

• One (1) CompTIA or similar certification related to IT (i.e. A+, MTA)

Why You’ll Love Working Here

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.