IT Support Specialist I - Government IT

State of North Carolina - Adult Correction; North Carolina; On-site; USD 57,000 - 85,000; Full time

Job summary

The State of North Carolina's Department of Adult Correction is seeking a User Support Technician I to provide frontline IT support at Anson Correctional Institution (female) and Brown Creek Correctional Institution (male). You'll install, configure, and maintain computers, printers, and network devices, and escalate complex issues to senior staff.

This full-time role (40 hours/week, Mon–Fri, 8am–5pm) requires an associate degree or a high school diploma with two years' tech experience, strong

Qualifications

• Documented hardware/software technical support knowledge.
• Strong communication and customer service skills.
• Ability to interact with diverse user groups and explain technical issues clearly.

Responsibilities

• Designing and reviewing internal and external infrastructure requirements, supporting voice, data, video, structured cabling, and other communication technologies.
• Serving in a security-focused role, ensuring agency systems and assets are protected from unauthorized access, misuse, or destruction.
• Performing the daily operations, installations, maintenance, and troubleshooting of communication networks and related hardware and software.
• Planning, coordinating, maintaining, and operating computer communication networks; installing and configuring computers, laptops, and peripheral devices; loading and updating software; and providing technical consultation, user support, and training.
• Ordering all equipment relating to IT hardware such as printers, scanners, ink/toners, etc.
• Requiring a working knowledge of a broad range of technologies to effectively support users' technical needs.
• Interacting with a diverse group of users and must demonstrate strong communication and customer service skills while utilizing a variety of technical resources to resolve issues.
• Possessing strong organizational skills and be able to maintain an up-to-date inventory of all equipment received and issued.
• Performing these duties in support of any division or component of the Department of Adult Correction (DAC) and may require travel to various offices and facilities throughout the state.

Education

Associate degree in Computer Science or IT-related field

High School diploma or GED + 2 years IT experience

Job description

The State of North Carolina's Department of Adult Correction is seeking a User Support Technician I to provide frontline IT support at Anson Correctional Institution (female) and Brown Creek Correctional Institution (male). You'll install, configure, and maintain computers, printers, and network devices, and escalate complex issues to senior staff.

This full-time role (40 hours/week, Mon–Fri, 8am–5pm) requires an associate degree or a high school diploma with two years' tech experience, strong