User Support Technician I - Anson Correctional Institution

State of North Carolina - Adult Correction; North Carolina; Presencial; USD 57.000 - 85.000; Jornada completa

Descripción de la vacante

The State of North Carolina's Department of Adult Correction is seeking a User Support Technician I to provide frontline IT support at Anson Correctional Institution (female) and Brown Creek Correctional Institution (male). You'll install, configure, and maintain computers, printers, and network devices, and escalate complex issues to senior staff.

This full-time role (40 hours/week, Mon–Fri, 8am–5pm) requires an associate degree or a high school diploma with two years' tech experience, strong

Formación

• Documented hardware/software technical support knowledge.
• Strong communication and customer service skills.
• Ability to interact with diverse user groups and explain technical issues clearly.

Responsabilidades

• Designing and reviewing internal and external infrastructure requirements, supporting voice, data, video, structured cabling, and other communication technologies.
• Serving in a security-focused role, ensuring agency systems and assets are protected from unauthorized access, misuse, or destruction.
• Performing the daily operations, installations, maintenance, and troubleshooting of communication networks and related hardware and software.
• Planning, coordinating, maintaining, and operating computer communication networks; installing and configuring computers, laptops, and peripheral devices; loading and updating software; and providing technical consultation, user support, and training.
• Ordering all equipment relating to IT hardware such as printers, scanners, ink/toners, etc.
• Requiring a working knowledge of a broad range of technologies to effectively support users' technical needs.
• Interacting with a diverse group of users and must demonstrate strong communication and customer service skills while utilizing a variety of technical resources to resolve issues.
• Possessing strong organizational skills and be able to maintain an up-to-date inventory of all equipment received and issued.
• Performing these duties in support of any division or component of the Department of Adult Correction (DAC) and may require travel to various offices and facilities throughout the state.

Educación

Associate degree in Computer Science or IT-related field

High School diploma or GED + 2 years IT experience

Descripción del empleo

AgencyAdult CorrectionDivisionCOO - OPS - Institutions OperationsJob Classification TitleUser Support Technician I (S)Position Number60058402GradeDT04About UsThe NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!Description of WorkReporting to the Administrative Officer III at a multi custody female correctional facility, this position is responsible for all IT duties at Anson Correctional Institutional (multi custody female correctional facility) and Brown Creek Correctional Institution (minimum custody male correctional facility). Other responsibilities of this position include, but are not limited to, the following:1. Designing and reviewing internal and external infrastructure requirements, supporting voice, data, video, structured cabling, and other communication technologies.2. Serving in a security-focused role, ensuring agency systems and assets are protected from unauthorized access, misuse, or destruction.3. Performing the daily operations, installations, maintenance, and troubleshooting of communication networks and related hardware and software.4. Planning, coordinating, maintaining, and operating computer communication networks; installing and configuring computers, laptops, and peripheral devices; loading and updating software; and providing technical consultation, user support, and training.5. Ordering all equipment relating to IT hardware such as printers, scanners, ink/toners, etc.6. Requiring a working knowledge of a broad range of technologies to effectively support users' technical needs.7. Interacting with a diverse group of users and must demonstrate strong communication and customer service skills while utilizing a variety of technical resources to resolve issues. Complex technical problems are escalated to higher-level Technology Support Analysts or Technology Support Specialists as appropriate.8. Possessing strong organizational skills and be able to maintain an up-to-date inventory of all equipment received and issued.9. Performing these duties in support of any division or component of the Department of Adult Correction (DAC) and may require travel to various offices and facilities throughout the state.Knowledge Skills and Abilities/Management PreferencesCandidates now meet the minimum qualifications of a position if they meet the Minimum Education and Experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required but applicants who possess the following skills are preferred:Documented knowledge of providing hardware and software technical support.Compensation and BenefitsThe State of North Carolina offers a comprehensive benefits package including:Health Insurance optionsRetirement PlansNCFlex Supplemental BenefitsPaid Vacation, Sick, and Community Service LeavePaid Parental LeaveSalary Range : $56,772 - $85,159This posting will close at 11:59 p.m. the night BEFORE the end date listed above .This is a REPOST. Previous applicants MUST REAPPLY to be considered .This is a full-time position (40 hours per week) with established working hours of Monday-Friday, 8am-5pm and may require working beyond normal work schedule to meet business needs.About Anson Correctional InstitutionAnson Correctional Institution houses female offenders in medium and close custody housing units. Anson CI offers a wide variety of educational, vocational, and training programs. Correction Enterprises operates the offender packaging operation at Anson, a partnership with Union Supply Direct through the Prison Industry Enhancement Program (PIE). Family and friends can order a package of goods from a pre-approved shopping list to send to an offender. Orders are packaged by offenders and shipped quarterly.Supplemental Application InformationApplication ProcessNCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include :Complete education history (including high school)Full work experience detailsCertificates and licenses, if applicableEducation must be from appropriately accredited institutions.Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.Applicants may be subject to a criminal background check and drug screen.If multiple applications are submitted, only the most recent application received before the closing date will be considered .Criminal Justice Certified PositionsIf applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification . ALL applicants must:Meet Criminal Justice Standards requirements (12 NCAC 09G .0302)Pass a criminal background checkProduce a negative drug screening resultSuccessfully complete medical and psychological evaluationsPossess a valid driver’s licenseEducation Equivalency VerificationThe State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .Veterans’ and National Guard PreferenceApplicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach an NGB-23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD-256 or NGB-22, along with the state application.PREA RequirementThe NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the \"National Standards to Prevent, Detect, and Respond to Prison Rape.\" Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion ProhibitionsADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.Contact InformationIf there are any questions about this posting other than your application status , please contact Celeste Robinson at [e-mail] or by phone at 919-582-6116. (Email is preferred and more efficient.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Associate degree in Computer Science OR an IT-related field from an appropriately accredited institution; or High School or General Educational Development (GED) diploma AND t wo years of experience in the field of technology related to the position's role . Coursework in computer or information technology may be substituted year-for-year for the required experience ; or an equivalent combination of education and experienceEEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Celeste Renee RobinsonEmail:[e-mail]