User Support Technician I - Anson Correctional Institution

Adult Correction; Polkton (NC); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

NCFlex

Supplemental Benefits

Paid Vacation, Sick, and Community Ser

Job summary

The North Carolina Department of Public Safety, Adult Correction, invites applications for a User Support Technician I (S) to provide frontline IT support at Anson Correctional Institution and Brown Creek Correctional Institution.

You will install, configure, and maintain computers and peripherals, troubleshoot network, voice, data, and video systems, and assist staff with training. The role requires strong communication and a willingness to travel within the state.

Qualifications

• Documented knowledge of providing hardware and software technical support.

Responsibilities

• Designing and reviewing internal and external infrastructure requirements, supporting voice, data, video, structured cabling, and other communication technologies.
• Serving in a security-focused role, ensuring agency systems and assets are protected from unauthorized access, misuse, or destruction.
• Performing the daily operations, installations, maintenance, and troubleshooting of communication networks and related hardware and software.
• Planning, coordinating, maintaining, and operating computer communication networks; installing and configuring computers, laptops, and peripheral devices; loading and updating software; and providing technical consultation, user support, and training.
• Ordering all equipment relating to IT hardware such as printers, scanners, ink/toners, etc.
• Requiring a working knowledge of a broad range of technologies to effectively support users' technical needs.
• Interacting with a diverse group of users and must demonstrate strong communication and customer service skills while utilizing a variety of technical resources to resolve issues. Complex technical problems are escalated to higher-level Technology Support Analysts or Technology Support Specialists as appropriate.
• Possessing strong organizational skills and be able to maintain an up-to-date inventory of all equipment received and issued.
• Performing these duties in support of any division or component of the Department of Adult Correction (DAC) and may require travel to various offices and facilities throughout the state.

Skills

Hardware & software support

Job description

Agency Adult Correction Division COO - OPS - Institutions Operations Job Classification Title User Support Technician I (S)

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

Reporting to the Administrative Officer III at a multi custody female correctional facility, this position is responsible for all IT duties at Anson Correctional Institutional (multi custody female correctional facility) and Brown Creek Correctional Institution (minimum custody male correctional facility). Other responsibilities of this position include, but are not limited to, the following:

• Designing and reviewing internal and external infrastructure requirements, supporting voice, data, video, structured cabling, and other communication technologies.
• Serving in a security-focused role, ensuring agency systems and assets are protected from unauthorized access, misuse, or destruction.
• Performing the daily operations, installations, maintenance, and troubleshooting of communication networks and related hardware and software.
• Planning, coordinating, maintaining, and operating computer communication networks; installing and configuring computers, laptops, and peripheral devices; loading and updating software; and providing technical consultation, user support, and training.
• Ordering all equipment relating to IT hardware such as printers, scanners, ink/toners, etc.
• Requiring a working knowledge of a broad range of technologies to effectively support users' technical needs.
• Interacting with a diverse group of users and must demonstrate strong communication and customer service skills while utilizing a variety of technical resources to resolve issues. Complex technical problems are escalated to higher-level Technology Support Analysts or Technology Support Specialists as appropriate.
• Possessing strong organizational skills and be able to maintain an up-to-date inventory of all equipment received and issued.
• Performing these duties in support of any division or component of the Department of Adult Correction (DAC) and may require travel to various offices and facilities throughout the state.

Knowledge, Skills, and Abilities/Management Preferences Candidates now meet the minimum qualifications of a position if they meet the Minimum Education and Experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required but applicants who possess the following skills are preferred: Documented knowledge of providing hardware and software technical support.

Compensation and Benefits

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NCFlex
• Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website for additional information.

Salary Range: $56,772 - $85,159

This posting will close at 11:59 p.m. the night BEFORE the end date listed above. This is a full-time position (40 hours per week) with established working hours of Monday-Friday, 8am-5pm and may require working beyond normal work schedule to meet business needs.

About Anson Correctional Institution

Anson Correctional Institution houses female offenders in medium and close custody housing units. Anson CI offers a wide variety of educational, vocational, and training programs. Correction Enterprises operates the offender packaging operation at Anson, a partnership with Union Supply Direct through the Prison Industry Enhancement Program (PIE). Family and friends can order a package of goods from a pre-approved shopping list to send to an offender. Orders are packaged by offenders and shipped quarterly.

Supplemental Application Information

Application Process NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:

• Complete education history (including high school)
• Full work experience details
• Certificates and licenses, if applicable
• Education must be from appropriately accredited institutions.
• Information provided must support responses to supplemental questions.
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