IT Systems Support & Training Specialist

Forsyth County

Winston-Salem (NC)

On-site

USD 42,000 - 60,000

Full time

6 days ago

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Job summary

Forsyth County Tax Administration Department seeks a highly energetic IT Support Technician to assist staff with computer systems, software training, and daily technical tasks. This role emphasizes user assistance and documentation in a busy government setting.

The candidate will train users, manage basic accounts and reports, monitor performance, and respond to help desk requests under time constraints. A high school diploma and three years of relevant tech experience are required; NC driver’s

Qualifications

Considerable knowledge of computers and related information technology devices.
Considerable knowledge of the software packages utilized.
Ability to communicate effectively with users of varying skill levels.
Ability to work under time constraints and other demands.
Ability to develop and present computer-related training.
Graduation from high school or equivalent and three years of relevant experience working with computer systems or technology.
Must have a valid N. C. driver's license.

Responsibilities

Explains system capabilities and trains users on one or more systems.
Assists users in identifying and resolving system problems.
Assists in maintaining users, user rights and privileges to various software programs.
Monitors system performance and scheduled work processes.
Performs related work as required.