IT Support Analyst

Mbi Llc; Mechanicsburg (Cumberland County); On-site; USD 60,000 - 75,000; Full time

Job summary

Mbi Llc is looking for an on-site IT Support Analyst responsible for 2nd level support in troubleshooting hardware and software issues. The role involves coordinating network setups, resolving connectivity issues, and conducting training for users.

The ideal candidate will have at least 3 years of experience in information technology field services and support. This position is not remote and requires 100% onsite work in Mechanicsburg, Cumberland County, United States.

Qualifications

• At least 3 years of relevant experience in information technology field services and support.

Responsibilities

• Troubleshoots and resolves hardware, software, and network issues.
• Coordinates networking and installs necessary hardware and software.
• Conducts formal and informal IT training for users.

Skills

Troubleshooting

Network Configuration

Hardware Support

Software Installation

Job description

This position serves as an Information Technology (IT) and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for Correctional Industries (CI).

This is not remote work and is 100% onsite.

Responsibilities

• Troubleshoots, diagnoses, and resolves hardware, software, network and inter‑connectivity issues.
• Contracts technical staff or arranges for vendor service when necessary, and follows up to ensure work is completed appropriately.
• Services printers, restores data to file servers and workstations, and re‑configures the Local Area Network (LAN).
• Coordinates networking, distributed systems, and data communications by selecting and allocating proper hardware, and programming applications.
• Participates in network setups, including all hardware and software necessary for network operation and functionality.
• Acquires, installs, and maintains hardware and software; installs network hardware, software, and components according to installation standards to ensure operability.
• Obtains approvals and supervisory clearance to install SAP, SCSC, E‑mail, Internet, mainframe, etc.
• Installs newly revised software such as operating systems, utilities, Internet, SAP, E‑mail, etc., and other network software; enters commands and observes system functions to verify correct system operation.
• Modifies and manipulates group policy; installs, terminates, tests, and maintains all types of cables and wiring found in a networked environment.
• Transfers user files and programs as needed or when an upgrade is performed.
• Reviews and recommends hardware and software purchases and system integration/installation.
• Works with users to determine needs and specify IT requirements; assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Provides definitions, testing, and documentation; coordinates the purchase of hardware and software needed.
• Prepares work statements for contractual support, and utilizes departmental standards and policies in the procurement of IT‑related equipment and services.
• Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
• Analyzes security services and directory services.
• Develops and/or contributes to the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
• Performs an annual Bureau‑wide inventory of all DOC‑maintained computer equipment, software, and peripherals.
• Ensures the system is updated to reflect new equipment and equipment location changes.
• Conducts formal and informal information technology training for users; provides training on use of hardware systems and software applications.
• Participates in the development of training materials, manuals, bulletins, and other user aids.
• When an employee receives new hardware and/or software, more detailed training sessions are provided to assure ease of use.
• Performs related work as required.

Qualifications

• At least 3 years of relevant experience in information technology field services and support.