IT Support Specialist I — Frontline Tech Troubleshooter

NDM Hospitality; Kissimmee (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Win from within

Job summary

NDM Hospitality is seeking an IT Support Specialist I to provide frontline technical support across the organization, focusing on hardware troubleshooting, basic software support, and network assistance. The ideal candidate is dependable, customer-service oriented, and eager to grow hands-on IT skills.

Responsibilities include handling end-user requests via phone, email, or in person, diagnosing issues, performing hardware setups, and documenting steps in the ticketing system.

Qualifications

• 1–2 years of experience in IT support or help desk.
• Knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office productivity software.
• Basic networking concepts and troubleshooting knowledge.

Responsibilities

• Provide support to end-users for hardware, software, and basic network issues.
• Respond to and resolve service requests via phone, email, and in-person support.
• Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Maintain organization of equipment, workspaces, and adherence to IT processes.
• Assist with project-based tasks and general IT team initiatives.

Skills

Windows OS

macOS

Networking basics

Customer service mindset

Communication skills

Evening/weekend hours

Tools

Ticketing system

Microsoft Office

Job description

NDM Hospitality is seeking an IT Support Specialist I to provide frontline technical support across the organization, focusing on hardware troubleshooting, basic software support, and network assistance. The ideal candidate is dependable, customer-service oriented, and eager to grow hands-on IT skills.

Responsibilities include handling end-user requests via phone, email, or in person, diagnosing issues, performing hardware setups, and documenting steps in the ticketing system.