Complex IT Support Specialist I

NDM Hospitality; Kissimmee (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Win from within

Job summary

NDM Hospitality is seeking an IT Support Specialist I to provide frontline technical support across the organization, focusing on hardware troubleshooting, basic software support, and network assistance. The ideal candidate is dependable, customer-service oriented, and eager to grow hands-on IT skills.

Responsibilities include handling end-user requests via phone, email, or in person, diagnosing issues, performing hardware setups, and documenting steps in the ticketing system.

Qualifications

• 1–2 years of experience in IT support or help desk.
• Knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office productivity software.
• Basic networking concepts and troubleshooting knowledge.

Responsibilities

• Provide support to end-users for hardware, software, and basic network issues.
• Respond to and resolve service requests via phone, email, and in-person support.
• Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Maintain organization of equipment, workspaces, and adherence to IT processes.
• Assist with project-based tasks and general IT team initiatives.

Skills

Windows OS

macOS

Networking basics

Customer service mindset

Communication skills

Evening/weekend hours

Tools

Ticketing system

Microsoft Office

Job description

Job Summary

The COMPLEX IT SUPPORT SPECIALIST I provides frontline technical support to end-users across the organization. This role focuses on hardware troubleshooting, basic software support, and assisting with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and fortify their IT skillset in a hands-on environment.

Essential Responsibilities

• Provide support to end-users for hardware, software, and basic network issues.
• Respond to and resolve service requests via phone, email, and in-person support.
• Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Maintain organization of equipment, workspaces, and adherence to IT processes.

Assist with project-based tasks and general IT team initiatives.

REQUIREMENTS (Competencies, Skills, Attributes, Experience, Licenses, Certifications, Required)

• Minimum 1 to 2 years of experience in IT support, help desk, or similar technical role.
• Good understanding of IT systems, hardware components, and software troubleshooting practices.
• Knowledgeable in Windows and macOS operating systems
• Familiarity with common productivity software, including Microsoft Office.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills and a customer-first mindset.
• Ability to work independently during evening and weekend hours.

PREFERRED (Not Required) Competencies & Qualifications

• Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
• Experience with IT Help Desk ticketing systems.

Knowledge of mobile device support (Android/iOS)

Great Perks and Benefits - Work with a "Win from within company"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.