IT Support Specialist: Frontline Tech Troubleshooter

Nidec; Brooklyn (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Nidec is seeking an IT Support Specialist for North America, based in Brooklyn Heights, OH. This role provides frontline technical support across hardware, software, devices, and business applications, ensuring employees have the tools they need to work effectively.

The ideal candidate demonstrates strong customer service, ownership, and the ability to troubleshoot routine issues independently. Travel up to 25% may be required to support multiple facilities.

Qualifications

• High school diploma or GED required.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, VMware, or equivalent experience preferred.
• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• 1-3 years of experience in technical support, service desk, desktop support, or a related IT support role.
• Experience supporting end users in a corporate, manufacturing, service desk, or IT operations environment is preferred.

Responsibilities

• Provide technical support for hardware, software, operating systems, mobile devices, peripherals, and approved business applications.
• Independently troubleshoot and resolve routine end-user incidents and service requests using established procedures, support tools, and available knowledge resources.
• Log, track, prioritize, and manage incidents and service requests using approved ticketing systems.
• Ensure timely resolution of assigned tickets in accordance with service expectations.
• Accurately document issue details, troubleshooting activities, and resolutions.
• Communicate effectively with users regarding issue status, next steps, and resolution outcomes.
• Deliver responsive, professional technical support to employees across the organization.
• Assist users with application usage, password resets, access requests, device setup, and technology-related questions.
• Install, configure, and troubleshoot approved software and standard business applications.
• Assist with workstation deployments, equipment replacements, onboarding activities, and technology refresh initiatives.
• Occasional local travel (up to 25%) between facilities based on project assignments and support activities.

Skills

Customer service

Troubleshooting

Documentation

Communication

Ownership

Team collaboration

Education

High school diploma or GED

Associate's or Bachelor's degree in IT/CS/IS

Tools

Ticketing systems

Remote support tools

Job description

Nidec is seeking an IT Support Specialist for North America, based in Brooklyn Heights, OH. This role provides frontline technical support across hardware, software, devices, and business applications, ensuring employees have the tools they need to work effectively.

The ideal candidate demonstrates strong customer service, ownership, and the ability to troubleshoot routine issues independently. Travel up to 25% may be required to support multiple facilities.