Complex IT Support Specialist I

NDM Hospitality Services; Kissimmee (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

NDM Hospitality Services seeks a dependable Complex IT Support Specialist I to deliver frontline hardware and software support across the organization, with hands-on learning opportunities in a hospitality setting.

Based in Kissimmee, FL, this role requires clear communication, problem-solving skills, and availability for evenings and weekends. Join a hands-on team and grow your IT expertise in a dynamic environment.

Qualifications

• 1–2 years of IT support or help desk experience.
• Strong knowledge of Windows and macOS troubleshooting.
• Proficient with Microsoft Office and basic networking concepts.
• Excellent communication and customer-first mindset.
• Ability to work independently during evenings and weekends.
• Familiarity with IT ticketing systems is a plus.

Responsibilities

• Provide frontline support for hardware, software, and basic network issues.
• Respond to service requests via phone, email, and in-person support.
• Diagnose and troubleshoot common IT problems, including hardware malfunctions and software errors.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Assist with IT projects and team initiatives.

Skills

IT support

Windows

macOS

Microsoft Office

Basic networking

Customer service

Evening/weekend availability

Mobile device support

Education

CompTIA A+

Network+

Tools

IT ticketing systems

Job description

JOB SUMMARY

The COMPLEX IT SUPPORT SPECIALIST I provides frontline technical support to end-users across the organization. This role focuses on hardware troubleshooting, basic software support, and assisting with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and fortify their IT skillset in a hands-on environment.

ESSENTIAL RESPONSIBILITIES

• Provide support to end-users for hardware, software, and basic network issues.
• Respond to and resolve service requests via phone, email, and in-person support.
• Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Maintain organization of equipment, workspaces, and adherence to IT processes.

Assist with project-based tasks and general IT team initiatives.

REQUIREMENTS (Competencies, skills, attributes, experience, licenses, certifications, required)

• Minimum 1 to 2 years of experience in IT support, help desk, or similar technical role.
• Good understanding of IT systems, hardware components, and software troubleshooting practices.
• Knowledgeable in Windows and macOS operating systems
• Familiarity with common productivity software, including Microsoft Office.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills and a customer-first mindset.
• Ability to work independently during evening and weekend hours.

PREFERRED (Not Required) competencies & qualifications)

• Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
• Experience with IT Help Desk ticketing systems.

Knowledge of mobile device support (Android/iOS).

Great Perks and Benefits - Work with a "Win from within company"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.