IT Support Specialist - Frontline Troubleshooter

Hamaspik Choice; Village of Spring Valley (NY); Presencial; USD 28.000 - 33.000; Tempo integral

Resumo da vaga

Hamaspik Choice is seeking an IT Support Specialist to provide reliable hardware, software, and basic network troubleshooting across phone, remote, and in-person channels. You will be the first line of defense for user issues, manage end-user device deployments, and ensure compliance with approval policies for access and software changes.

The role emphasizes thorough ticket documentation and collaboration with the IT team to maintain seamless operations and secure configurations.

Qualificações

• Minimum 2 years in a helpdesk or desktop support role.
• Proficient with Windows, Microsoft 365, and AD user/password management.
• Disciplined about ticket documentation and following change/approval procedures.
• Clear written and verbal communication with non-technical users.
• Strong diagnostic and problem-solving skills.
• Reliable team player who follows procedures.

Responsabilidades

• Provide helpdesk support by phone, remote, or at the user’s desk.
• Troubleshoot hardware, software, and basic connectivity issues; escalate when needed.
• Document every ticket completely: issue, steps, resolution, time, and follow-up.
• Obtain documented approval before any access, permission changes, or software/hardware installation.
• Set up devices for new users, including secure remote-work configurations.
• Create users, reset passwords, and change permissions after approval.
• Apply approved system updates and patches to end-user devices.
• Assist users with new software and equipment.
• Perform routine phone system changes and keep records current.
• Flag recurring issues and suggest improvements to IT Manager.

Conhecimentos

2+ years in a helpdesk or desktop

Change and approval procedures

Written and verbal communication

Diagnostic and problem-solving

Team player

After-hours availability

Formação

2 Year Degree

Ferramentas

Windows

Microsoft 365

Active Directory management

Descrição da vaga

Hamaspik Choice is seeking an IT Support Specialist to provide reliable hardware, software, and basic network troubleshooting across phone, remote, and in-person channels. You will be the first line of defense for user issues, manage end-user device deployments, and ensure compliance with approval policies for access and software changes.

The role emphasizes thorough ticket documentation and collaboration with the IT team to maintain seamless operations and secure configurations.