IT Support Pro - Frontline Tech for Global Operations

Nidec; Brooklyn Heights (OH); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Nidec is seeking an IT Support Specialist to provide frontline technical support across hardware, software, mobile devices, and business applications. You will troubleshoot routine issues, manage tickets, and ensure smooth user experiences while following security policies.

Ideal candidates have 1–3 years in technical support, a high school diploma or GED, and IT-related certifications are a plus. Occasional local travel may be required.

Qualifications

• Education: High school diploma or GED required; IT certs preferred.
• 1–3 years in technical support or service desk roles preferred.
• Experience supporting end users in corporate environments favored.

Responsibilities

• Provide frontline IT support for hardware, software, OS, and devices.
• Troubleshoot and resolve routine end-user incidents with guidance.
• Log, track, and manage tickets with timely updates to users.
• Assist with account resets, access requests, and setup.
• Create and update knowledge articles and documentation.
• Adhere to security, privacy, and compliance requirements.
• Pursue ongoing learning to improve problem-solving skills.

Skills

Customer service

End-user support

Troubleshooting

Communication

Documentation

Team collaboration

Time management

Education

High school diploma or GED

Associate's or Bachelor's degree in IT/CS/IS (preferred)

Tools

Ticketing systems

Windows/macOS basics

Mobile device management basics

Job description

Nidec is seeking an IT Support Specialist to provide frontline technical support across hardware, software, mobile devices, and business applications. You will troubleshoot routine issues, manage tickets, and ensure smooth user experiences while following security policies.

Ideal candidates have 1–3 years in technical support, a high school diploma or GED, and IT-related certifications are a plus. Occasional local travel may be required.