IT Support Specialist I — End-User Tech & Onboarding

KFI Engineers; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Time Off

Tuition Reimbursement

Disability insurance

Voluntary benefits

Job summary

KFI Engineers is seeking an IT Generalist I to support infrastructure and user IT needs in Cincinnati, OH. You will provide Tier 1 support, configure desktops, manage accounts, and assist with onboarding.

The role emphasizes customer service, documentation, and adherence to IT policies while collaborating with engineering teams. An associate degree in IT or related field is preferred, with strong communication skills and a willingness to learn Autodesk tools.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic knowledge of Windows OS and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to resolve questions in a professional, courteous and efficient manner.
• Knowledge of computer technology/systems and specific areas of application.
• Proficiency in basic PC troubleshooting, printer issues, Office Suite, VPN, Windows OS, imaging computers, and Autodesk products.
• Organized and able to manage time effectively.
• Strong interpersonal skills and ability to collaborate with others.
• Represent KFI in a professional manner and comply with policies and procedures.
• Strong problem-solving skills and the ability to communicate technical information clearly to non-technical users.
• Travel: minimal as needed for projects and/or training.

Responsibilities

• Provide first-level technical support to end-users, including troubleshooting hardware, software, account set up, passwords resets.
• Install and configure desktop/laptop computers, printers, and basic software.
• Assist with user onboarding/offboarding and account setup.
• Support basic networking tasks (Wi-Fi, VPN connectivity).
• Maintain documentation of IT assets and support resolutions.
• Follows established IT policies and procedures accurately.
• Gain understanding and troubleshooting capabilities of engineering applications (AutoCAD, Revit, Bluebeam).
• Other duties as assigned.

Skills

Windows OS basics

Microsoft Office

Verbal & written communication

Customer service

PC troubleshooting

VPN

Autodesk products

Printer issues

Time management

Education

Associate degree in IT/CS

Bachelor's degree preferred

Tools

AutoCAD

Revit

Bluebeam

Job description

KFI Engineers is seeking an IT Generalist I to support infrastructure and user IT needs in Cincinnati, OH. You will provide Tier 1 support, configure desktops, manage accounts, and assist with onboarding.

The role emphasizes customer service, documentation, and adherence to IT policies while collaborating with engineering teams. An associate degree in IT or related field is preferred, with strong communication skills and a willingness to learn Autodesk tools.