End-User IT Support Engineer (Tier 1–3)

Cadillac Formula 1 Team; Fishers, Northern (IN, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Cadillac Formula 1 Team in Indianapolis, Indiana, is seeking an IT Support Technician to serve as the first point of contact for end-user IT issues. You will provide frontline Tier 1–3 support for hardware, software, accounts, and networking, across Windows, macOS, iOS, and Microsoft 365.

You will collaborate with global IT teams, document actions in the ITSM system, assist with onboarding/offboarding, and participate in after-hours on-call rotations during peak periods or incidents.

Qualifications

• Experience providing Tier 1–3 IT support.
• Comfort supporting Windows, macOS and iOS environments.
• Familiarity with ITSM ticketing and asset management.

Responsibilities

• Provide Tier 1–3 IT support for hardware, software and accounts.
• Triage, prioritize and resolve IT tickets in the ITSM platform.
• Lead onboarding and offboarding, including device provisioning and access management.
• Provide hands-on end-user guidance and basic training.
• Manage user access and security permissions across systems.
• Maintain up-to-date IT asset and license documentation.
• Collaborate with global IT teams on escalations and complex issues.
• Participate in on-call rotation for after-hours support.

Skills

IT support

Windows

macOS

ITSM

Customer service

Tools

ITSM platform

Active Directory

Microsoft 365

Networking basics

Job description

Cadillac Formula 1 Team in Indianapolis, Indiana, is seeking an IT Support Technician to serve as the first point of contact for end-user IT issues. You will provide frontline Tier 1–3 support for hardware, software, accounts, and networking, across Windows, macOS, iOS, and Microsoft 365.

You will collaborate with global IT teams, document actions in the ITSM system, assist with onboarding/offboarding, and participate in after-hours on-call rotations during peak periods or incidents.