End-User IT Support & Training Specialist I

Kent State University; Kent (OH); On-site; USD 60,000 - 67,000; Full time

Job summary

Kent State University seeks an IT User Support Expert I to operate at the Kent Campus in Kent, OH. The role independently manages PC activity, defines standards, and supports end users across campus, reporting to an administrator.

The position involves hardware/software recommendations, imaging workflows, and collaboration with Information Services to achieve functional goals. Strong documentation and security practices are required.

Qualifications

• Bachelor’s degree and 4 years of relevant professional experience in user support including support in a higher education environment.
• Or an Associate’s degree and 6 years of relevant professional experience in user support including support in a higher education environment.
• Or comparable relevant professional experience in user support equivalent to 8 years including support in a higher education environment.

Responsibilities

• Provide oversight of installation and maintenance of IT users’ computers and mobile hardware.
• Make hardware and software recommendations to stakeholders, including developing long-term technology plans.
• Serve as liaison between support area and Information Services functional units to advocate on behalf of support area and attain their functional goals.
• Direct setup and maintenance of documentation and materials for end user reference.
• Ensure that security procedures are implemented and enforced. Provide leadership in the effective use of internal data processing, automated office systems, and data communications.

Skills

End-user support

Communication

Team leadership

Problem diagnosis

Documentation

Education

Bachelor's degree

Associate's degree

Higher education experience

Tools

PC hardware

Imaging workflows

Mobile device management

Imaging software

Security tools

Job description

Kent State University seeks an IT User Support Expert I to operate at the Kent Campus in Kent, OH. The role independently manages PC activity, defines standards, and supports end users across campus, reporting to an administrator.

The position involves hardware/software recommendations, imaging workflows, and collaboration with Information Services to achieve functional goals. Strong documentation and security practices are required.